How to auto-notify stakeholders before integration client credentials expire?

NOW_seeker
Tera Contributor

‎11-06-2025 07:35 PM

Hi all,

 

I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.)....

 

Goal: Detect credentials expiring within 30 days and automatically:

 

  • Email mapped stakeholders
  • Create a tracking task
  • (Ideally) test connection post-update

My plan: A scheduled Flow Designer flow that checks a small registry table with integration name, credential alias, expiry date, and owner.

 

Questions:

 

  1. Is there an OOTB feature or best practice for this?
  2. Where does ServiceNow normally store expiry_date for OAuth or aliases?
  3. Has anyone built this before and could share a step-by-step outline or lessons learned?

Thanks in advance for any guidance or examples!

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1 REPLY 1

Nayan ArchX
Tera Guru

3 weeks ago

https://www.servicenow.com/community/architect-forum/how-to-auto-notify-stakeholders-before-integrat...

 

https://www.servicenow.com/community/developer-forum/managing-oauth-client-secret-expiry/m-p/2731568

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

 

Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution

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