how to check ITOM licencing in my servicenow instance

Dacki
Tera Expert

‎03-19-2023 09:51 AM

hi,

Could you please help me to check  on my servicenow instance the report I got from servicenow about my company  Itom discovery visibilty licence? 

I have a subcription of IT Operations Management Visibility  for servers only (quantity 500 ).  But in the servicenow report I am supposed to use 1000 and I I want to check in my instance to compare.

Which filter must be applied and on which tables in a report?


Thanks you in advance

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ersureshbe
Giga Sage
Giga Sage

‎03-20-2023 09:27 AM

Hi, Go to Homepage --> Left Navigation Pane type as 'Subscription Overview'. You can check module-wise subscription and consumption. I recommend if ITOM roles are tagged with the help of a group you should tag the group name in the subscription else It will not display the results.

Regards,
Suresh.
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Dacki
Tera Expert

‎03-21-2023 03:31 PM

Hi,

Thank you for your reply.

What do you mean by "ITOM roles are tagged with the help of a group ".

I tried to understand it by I didn't see where to configure groups when I click on 'Subscription Overview' .

 

 

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