is this a violation if we allow a Approver license user to update a specific field on RITM ticket?

[Anuj30]

is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before creating Final SCTASK.

[Ankur Bawiskar]

@Anuj30 

I don't think it will have any license impact

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[AndersBGS · Accepted solution]

Hi @Anuj30 ,

I would assume it is, as a fulfillller license is needed for being able to update on RITM level, where approver might only have business stakeholder license. To ensure if it has or not, I would recommend you to talk to your sales representative just to be sure.

[Tanushree Maiti]

Hi @Anuj30 

 This is something to check with your ServiceNow Account Executive. 

- Approver User: Users that can approve/reject and only have visibility on their own tickets.

-Fulfillers/ITIL user: Users than can edit task tickets. Typically it's associated to ITIL role and has more rights than the approver one.