How to display "Caused by change" and "Fixed by change" related lists on Incidents

EssnZilla
Tera Contributor

‎08-11-2025 03:20 AM

Hello community,


How to display "Caused by change" and "Fixed by change" related lists on Incidents.

Similar to how on Change Request related list you have "Incidents caused by change" and "Incidents fixed by change"

 

Currently it shows only 1 list called "Change Request" in the incident related list.

Any suggestions /advice please?

0 Helpfuls
  • 765 Views
7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to EssnZilla

‎08-11-2025 03:54 AM

Hi @EssnZilla 

 

we renamed the list label to reflect the list to reflect as "Fixed by Change" now we have Fixed by change and caused by change both 

Atul: May I know where you changed this — in the Incident field or the related list?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

EssnZilla
Tera Contributor
In response to Dr Atul G- LNG

‎08-11-2025 04:05 AM

HI @Dr Atul G- LNG ,

 

Changed it in the "List Control" go to the related list of the incident (native screen) select the list and then click on List control


 

EssnZilla_0-1754910317808.png

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to EssnZilla

‎08-11-2025 04:09 AM

Cool, got it. So you made this change on the change table.

Please close this thread, mate. @EssnZilla 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls