how to force logoff agent from agent chat

[Cherly]

We would like to give the servicedesk administrator access to logoff the agent who leave themself login to the chat. 

[Swapna Abburi]

Hi @Cherly 

Platform admin can force logoff user, I do not think that service desk manager can do that. Usually system will make agent offline in the agent chat if agent is not active for more than 5 minutes. Was it not happening in your instance?

users with awa_manager role can also set agent to offline from agent presence table.