How to remove user from a subscription

Cat · ‎02-03-2026

Hi All,

We have a number of users that are allocated subscriptions via license. They no longer require the fulfiller role but they still need access so they can raise tickets via the portal.

When going to their user, remove from subscription is greyed out. How do I remove the user when still needing them to be active?

scootjeep88 · ‎02-03-2026

Subscription management has a delay from SN when reflecting numbers. I’ve seen it as high as 3 days.

Have you confirmed that all fulfiller roles have been removed?

View solution in original post

Cat · ‎02-03-2026

Thanks for confirming, I didn't realise that there was a delay - I'll check over the next couple of days

AndersBGS · ‎02-03-2026

Hi @Cat ,

After you have removed the user from the group that provide the fulfiller role, you can run the scheduled job manually to ensure that the subscription is removed as well. now/nav/ui/classic/params/target/sys_trigger.do%3Fsys_id%3Deb7b41e6c390aa583c85aabc7a0131f9%26sysparm_record_target%3Dsys_trigger%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameCONTAINSlicensing%2Bengine%255EORDERBYDESCnext_action