How to search from a sys_id

User175049 · ‎01-27-2023

I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.

How can you search with a sys_id?

Thank you,

M

Gaurav Shirsat · ‎01-27-2023

Hello

Can you please share the screenshot?

after seeing the screenshot I can suggest you something for diagnose.

basically ServiceNow instance uses Zing Tool for searching. its quiet difficult to search by sys_id in global search, possible way is only in the table when we know the table from the which the record belongs.

You can refer this SNProTip thread, which might be helpful for you.

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
LinkedIn

View solution in original post

Prateek kumar · ‎01-30-2023

Please check below:

https://davidmac.pro/posts/2021-04-14-sys-id-search/

Please mark my response as correct and helpful if it helped solved your question.
-Thanks