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CSA additional resources

Hi there!System Admin in the making. Which additional resources would you recommend for the CSA exam. Already taking the SNAF + reading the e-book. Even following Knewget in youtube, which is really helpful to grasp concepts. Do you know any other re...

First Post

Great day All! This is my first post; what would be the best module to start with from the EA applicational space? 

ajshaelder by • Tera Contributor
  • 358 Views
  • 1 replies
  • 0 helpfuls

First post

Hi everyone, this is my first time posting a question here!

ext-sandras by • Tera Contributor
  • 485 Views
  • 3 replies
  • 0 helpfuls

Resolved! First forum post

Hello all, Making my first forum post as I see so many others already have. I'm excited about the ServiceNow learning platform and using this to level up my career. I'm part of the project team for my company as we look to move to ServiceNow next yea...

Davram by • Tera Contributor
  • 1244 Views
  • 4 replies
  • 5 helpfuls

Resolved! Roles Remaining after Dropping User from Group

I noticed something odd when I saw a few ITIL-granted users leave recently—their group memberships were cleared, but their inherited roles were still linked to their accounts, with records on the sys_user_has_role table, of course.  Typically, I woul...

Question for all 2nd year and SENIOR ADMINS

As someone whom has a few months experience in SN (no real work but lots of practice and went through SN University last year) what are the trends (if any) that you are noticing that industries expect of you? Is it more Developer knowledge? Is it exp...

rickflair by • Tera Contributor
  • 646 Views
  • 4 replies
  • 0 helpfuls

ServiceNow: Access to "xmlstats.do" without Admin Rights?

Hi everyone, We are running an on-premises instance of ServiceNow in our organization. As part of our monitoring setup, we want to regularly query the "xmlstats.do" endpoint to check system availability and health. Currently, access to this endpoint ...

AyhanP by • Tera Contributor
  • 965 Views
  • 4 replies
  • 2 helpfuls

Help with Creating a Report

I need to build a report with the following scenario: a ticket assigned to Service desk was escalated to Client support group A (this time the incident is on hold and on hold reason is escalated to Client; for sctask the state is escalated to Client)...

Resolved! JDBC Driver for MySQL 8.X and SHA256

Hello all,  We have a small proof-of-concept data warehouse that is part of a consolidation project for employee records, pulling data from multiple systems, such as AD/Azure Entra and the HRIS system.  For the time being, the data warehouse is based...