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Not able to change a users email address

Trying to change a users email address. I understand to do this you need to check the "Generate new password and notify user immediately" box at the bottom of the edit page. The question is how does this affect users using SSO?

ServiceNow Report Access Issue

Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam   

SambitRath by Tera Contributor
  • 855 Views
  • 5 replies
  • 0 helpfuls

"unknown tag 28 encountered"

I found the following REST-related error in the article below! https://www.servicenow.com/community/sysadmin-forum/where-are-errors-logged-if-the-rest-api-returns-an-error/m-p/3508378#M22561 I found a REST-related error in the following article!The e...

bonsai by Mega Sage
  • 1433 Views
  • 4 replies
  • 2 helpfuls

Flow Designer: 'If' flow logic conusion

Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...

davidvetter by Tera Contributor
  • 579 Views
  • 1 replies
  • 0 helpfuls

Resolved! Where are errors logged if the REST API returns an error?

I manage two ServiceNow instances.These two instances send and receive records via the REST API.At one point, the status code for a REST action was anything other than 200.The error message from the sending instance included "unknown tag 28," and the...

bonsai by Mega Sage
  • 1161 Views
  • 3 replies
  • 3 helpfuls

LDAP sync with Windows AD changing assignment group names

I have a request to update a group name in ServiceNow. We use Windows Active Directory LDAP to manage our Groups. The group that needs to be changed has been around for a while and we don't want to create a completely new group. My goal is to be able...

CSA questions

What action can be performed by selecting the Additional actions menu in Table Builder?A. Schedule a jobB. Duplicate the selected form viewC. Add a new moduleD. Create a database index

GadeG by Tera Contributor
  • 1702 Views
  • 5 replies
  • 1 helpfuls

Automated Testing

I need to notify ServiceNow Form Owners about continuing or archiving their forms, as these have been inactive due to non-usage for more than 19 months. To streamline this, please help set up an automated process to raise tickets for these owners whe...

Resolved! CSA questions

What are the benefits of building flows using Flow Designer? (Choose three).A.Provides IDE for complicated scriptingB.Provides built-in libraries /API for complex codingC.Automatically populates SLA recordsD.Provides natural-language descriptions of ...

GadeG by Tera Contributor
  • 1363 Views
  • 6 replies
  • 3 helpfuls

TinyMCE ribbon buttons not showing after being added

I finally got tired of trying to build Knowledge documents without the full ribbon of options, specifically the indent and outdent.  I found a document that advised to go into the system properties and in the glide.ui.html.editor.v5.toolbar I added t...

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ChrisWing by Giga Guru
  • 665 Views
  • 1 replies
  • 0 helpfuls

Resolved! ATf testing iframe popup for Risk Assesssment

I am looking for help with an issue. My instance has a popup(I believe iframe) after clicking RISK ASSESSMENT on the CHG form. The form has 7 mandatory fields that have to be completed in it. I am trying to create test steps to test through it but I'...

Matthew20 by Tera Contributor
  • 1193 Views
  • 4 replies
  • 0 helpfuls

System Administrator

Just posting something on here as I'm following the system administrator career path. Focusing in on finally get the CSA cert. Any advice on passing it the first time would be great. I'm currently reviewing all the modules along the career path. Than...

angelmart by Tera Contributor
  • 1764 Views
  • 10 replies
  • 10 helpfuls

How to Remove Full Demo Data from ServiceNow Instance

The current ServiceNow instance contains a large amount of demo/sample data that was automatically populated during the initial setup. This includes sample records such as incidents, users, requests, and other test data that are not required for the ...

kanhaiya02 by Tera Contributor
  • 1387 Views
  • 8 replies
  • 2 helpfuls