SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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New to ServiceNow

Hi everyone! I am new to ServiceNow and would love to receive advice on how to successfully become a Systems Administrator. Thank you.

osassoservi by Mega Contributor
  • 641 Views
  • 8 replies
  • 2 helpfuls

System Admin Exam Prep

Hello, all.  Getting ready to take my exam and was hoping to get some advice on things I should focus on for the test. Practice exams are lined up but wanted to phone some new digital friends to for any additional advice. 

Resolved! ServiceNow consultant

Hi everyone,I’ve recently started working as a ServiceNow consultant and I’m excited to learn and grow in this role.I’d love to hear your advice on:What are the most important modules or concepts to focus on first?Any tips or resources that helped yo...

mariusgheor by Tera Contributor
  • 647 Views
  • 4 replies
  • 5 helpfuls

Resolved! AI/agent-based solutions

Hi everyone,We are starting to experiment with AI/agent-based solutions in our organization and I wanted to ask how other ServiceNow admins are approaching this:What are the recommended best practices for integrating AI tools (e.g., AI Agents, extern...

BiankaK by Kilo Contributor
  • 438 Views
  • 2 replies
  • 1 helpfuls

Visual task board

 We had a card in the software swimlane assignment group. We moved it to hardware for some reason, at that time i don't want to see the swimlane Software as it don't have any cards.please suggest here.  Thanks & Regards,Sravani Bokkala. 

BokkalaS_0-1751361535147.png
BokkalaS by Tera Contributor
  • 345 Views
  • 5 replies
  • 0 helpfuls

Legal Service Delivery

Can anyone let me know about the legal profile table (sn_lg_ops_legal_profile), What are all the uses of this table?

ArkapravaR by Tera Contributor
  • 489 Views
  • 3 replies
  • 1 helpfuls

EXAM

Dear All, New to ServiceNow and want to give give CSA exam, so is there any practice exam.

vasudevan21 by Tera Contributor
  • 577 Views
  • 6 replies
  • 0 helpfuls

Changing The Name of My Catalog Item

Hello Everyone: I changed the name of my of my catalog item and I noticed that I had to update my flow with the information.   Is there a way that it would automatically update and not require me to complete the change? Thank you in advance. Renee

reneecampbe by Tera Contributor
  • 1009 Views
  • 7 replies
  • 2 helpfuls

Hide Email Attachments and Worknotes

I have to hide Worknotes and Email Attachments and update the banner of certain records based on conditions in Workspace. Trying to implement this functionality using Access Control Lists. Please suggest any other way

KiranmaiP by Tera Contributor
  • 163 Views
  • 1 replies
  • 0 helpfuls