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Resolved! Assessment Simulator Task 3 - Create and Comment on a Record

I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search    Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...

PBreezer1 by Tera Contributor
  • 2822 Views
  • 7 replies
  • 2 helpfuls

Agent cannot see live chat popup

When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...

Kass3m by Tera Expert
  • 1270 Views
  • 4 replies
  • 0 helpfuls

Resolved! Duplicate rejection comments

duplicate Reason for rejection comments are being logged in HR cases.In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.I also checked the sys_journal_field records for a few af...

SindhiaR by Tera Contributor
  • 488 Views
  • 1 replies
  • 1 helpfuls

Question

Hi I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and if so how?

JGayathri by Kilo Contributor
  • 598 Views
  • 2 replies
  • 0 helpfuls

Impersonation logs

Is there any OOTB solution that allows you to see when an impersonation starts, when it ends and what was done during it?

nestorpared by Tera Contributor
  • 1165 Views
  • 5 replies
  • 0 helpfuls

Resolved! Refresh ticket in Overview dashboard SOW

Hello everyone,  I have noticed that after update state of tickets, when I go to Overview dashboard in SOW to Unassigned tickets of my groups, some tickets are missing, is there any time for synchronisation this info? O refreshed few times, but some ...

FotinaG by Tera Contributor
  • 944 Views
  • 4 replies
  • 3 helpfuls