HR standard ticket actions widget

[alipia123]

hi is it possible to amend the action options on HR standard ticket actions widget?  Without amending the scripting?

thanks

[Punit S]

The HR standard ticket actions widget displays a pre-defined set of actions, such as "Approve", "Reject", "Reopen", etc., based on the current state of the HR case. These actions are typically associated with specific scripts that perform the corresponding logic when the action is triggered.

In general, it is possible to modify the action options on the HR standard ticket actions widget without modifying the scripting, but it depends on what specific changes you want to make. If you simply want to add or remove some of the existing actions, you can use the UI Policy or Client Script functionality to control the visibility of those actions based on some criteria, such as the current user's role or the case state.

However, if you want to add completely new actions or modify the behavior of existing actions, you would need to modify the underlying scripts that drive those actions. This typically requires knowledge of ServiceNow scripting, as well as an understanding of the specific case management processes in your organization.

In summary, it is possible to make some changes to the HR standard ticket actions widget without modifying the scripting, but the extent of those changes is limited. If you need to make more extensive changes, you will likely need to modify the scripts that drive those actions.

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit