Forum Posts
Variable Sets messing with report?
Hi all. Not sure how to find a solution to this problem... I have 5 unique catalog items for requesting provisioning services broken into t-shirt sizes XS, S, M, L, and XL.Each catalog item has its own variable set, but each variable set contains the...
Resolved! What is the "update_guid" field used for?
The "update_guid" in the update set data contains a sys_id.Which record is this sys_id?Which TBL is it managed in?
Resolved! Answer
Your company is giving all first line workers a special T-shirt as a recognition for their hard work.Management team wants a way for employees to order the T-shirt, with the ability to specify thepreferred size and color. How would you ensure that on...
Resolved! What is the "update_guid_history" field in the "sys_update_xml" table used for?
I was looking at the diff of the data contained in an update set.It looks like the sys_id has been added to the "update_guid_history" field, but what does this field do?
Resolved! About the name of the exported update set
When you export an update set, it is named something like"sys_remote_update_set_6aafe3af47212210d9c2f884116d430f.xml". I think the "6aafe3af47212210d9c2f884116d430f" part is sys_id, but which record is it?It doesn't seem to be an update set or custom...
Resolved! New To ServiceNow / Why are our problem tickets not allowing an assignee to be selected?
Hello AllOur org is new to service now and have just gone live. We are running into an issue with the problem tickets. When creating a new problem ticket all fields are available to edit.However, when attempting to populate the assigned to field, it ...
instance hibernation
hey servicenow i got my instance back then next day it got offline and then today its again in hibernation(instance not waking up)
Example text dilemma
Hi all. I have 5 catalog items that represent t-shirt size projects (XS to XL). Each contains a variable set with the same fields for each catalog item. However, there are certain fields where example text needs to be different for each catalog item....
In Form Builder, How to Set Default Choice in Dropdown Field?
This question should be canceled if possible. I found the answer. The default value is set in a field within form builder where the options are defined. In form builder, one of the fields on the form being adjusted is a drop down select box. Four...
Resolved! Application module visbility
I'm trying to understand the logic behind an issue related to Application module visibility rules. A specific role previously had access to the Software Models module. I was asked to remove this role from the list of roles permitted to view the modul...
Resolved! Preparing for my CSA exam , need help for the below question.
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements arethe same for the form and the task routing to the Facilities’ assignment group.For HR, the item...
Resolved! GRC inquiry
We receive a requirement in Risk Management.To add specific persons in the Assessment respondents field in the risk. However, the Assessment respondents field is table: sn_grc_item Also, it has a business to set Assessment respondents to Owner which ...
Resolved! Issue with sn_si.admin Role – IBM QRadar Profile Not Visible in "All Menu"
Hi everyone,I'm encountering an issue with the sn_si.admin role in ServiceNow and how it affects visibility of the IBM QRadar Profile in the "All Menu."Here’s what I’ve observed:I successfully added the sn_si.admin role to a group.Members in that gro...
Came across this question. What would be the answer?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill thisrequirement?A. Specify the Dept_Mgr role on the catalog content blockB. Add the Department Manage...
