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Approval in Flow Designer

I created a catalog item with 2 approvals. 1st approval is the user manager2nd approval is based on the category.If user manager approved the request, it will move to the 2nd approval.If user manager rejected the request, it will end the flow (Cancel...

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Merza Lyn by Giga Guru
  • 1758 Views
  • 5 replies
  • 0 helpfuls

Resolved! Query about Flow Designer Approval

Is there a way to do approval sequence in Flow Designer.Example: Approver 1, Approver 2.Once request is submitted, it will ask for Approver 1. Then if Approver 1 approved, it will move to the next approver which is Approver 2. 

Merza Lyn by Giga Guru
  • 2212 Views
  • 7 replies
  • 1 helpfuls

Mid server renames itself?

I have an On-premise ServiceNow instance.And we have not really done anything much Mid servers yet.But is it possible that if discovery is left on, that the system renames itself and the directory on the Windows server? I have seen some strange behav...

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jeffreyluto by Tera Contributor
  • 1184 Views
  • 3 replies
  • 0 helpfuls

Deactivating Notifications

I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .

Devika by Tera Expert
  • 1648 Views
  • 7 replies
  • 4 helpfuls

Resolved! Inbound emails ignored due to X-ServiceNow-Generated header

Hi, we’re seeing inbound emails from an external vendor being ignored by our inbound email processing. The emails are marked as received-ignored by the Ignore header filter. The messages include the header:X-ServiceNow-Generated: true They also conta...

CCZMAX1 by Giga Sage
  • 2255 Views
  • 1 replies
  • 3 helpfuls

Resolved! script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

AfifU by Tera Contributor
  • 3372 Views
  • 9 replies
  • 16 helpfuls

Resolved! My workflow is not creating a catalog task

I am new to ServiceNow and was going through ServiceNow Administration Fundamentals On Demand (Xanadu) - Module 5 - Configure Self Service - Workflow Automation lesson - lab 5.3.1, I was instructed to trigger a flow on a catalog item and change the s...

Community Alums by Community Alums  
  • 2150 Views
  • 2 replies
  • 4 helpfuls

Somehow missed part of the previous task on my lab.

I need some help please. Somehow I managed to progress to the VTB task without creating a problem with the given values from the previous task. I am not sure how to create said problem with the correct components, so I can progress, and finish my cur...

boshoba by Mega Contributor
  • 793 Views
  • 1 replies
  • 0 helpfuls

Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

Vipin Verma3 by Tera Contributor
  • 4946 Views
  • 10 replies
  • 4 helpfuls

Self-hosted Oracle moved to Exadata for ServiceNow

Anyone that is self-hosted using Oracle moved to using Exadata on-prem instead of regular database?Any issues encountered during migration that were not expected?Have you gotten better performance and more HA than before?And what level of HA is so?

jeffreyluto by Tera Contributor
  • 1388 Views
  • 1 replies
  • 0 helpfuls