SysAdmin forum

Multiple scheduled jobs 'Interaction state change for walk-up'

Hi All, I have a issue where in healthscan, it is showing that Active scheduled jobs 'Interaction state change for walk-up' are run by Inactive users. Can some please help to understand how there jobs are getting created and how to fix this issue. Th...

HR core admin role is missing

HR core admin role is missing in my practice admin instance. I tried searching in deleted records but i dint find it, how can i add it back?

duplicate visibility in my asset variable in my catalog

i have created a case catalog , in that there are account , contact and asset fields where account and contact details are auto populated based in logged in user , there are two accounts which are parent and child if user manually changing the accoun...

Has anyone had load Issues using their instance via a browser on an iPad that is using a SIM card?

We are having loading issues on our instance utilising an iPad when connected via a SIM. We are just using a browser not a mobile app. When we connect the iPads to the Wifi it works perfectly. Hotspot to the iPad, no issues. I have connected utilisi...

Eligibility for CSA Voucher

Hello, I took the challenge for SNAF but website is asking me to pay US$ 300 with my credit card, what can I do to request my voucher?

How should I enter in IT with 8 years of Non-IT experience

Assistance Required for testing steps : SMS Email Notification Setup in ServiceNow

Hello,I am currently working on configuring SMS Email Notifications in ServiceNow, based on the steps outlined in this ServiceNow article, which explains how to enable SMS notifications via email-to-text.How to setup a SMS Email Notification in Servi...

How can I move an Incident to from Closed state to Cancel state

Hi Everyone, Greetings for the day! How can I move an Incident to from Closed state to Cancel state.I am trying to do this via Fix script, its throwing a message 'Invalid state transition'. Can you please help me with the script. Best Regards,Chhavi ...

How to create Dynamic KPI reports without PA license?

Hi All,We have this requirement where my client wants to create a dashboard with KPI reports in our Idea table (PPM) below reports are what is needed. We do not have PA license. -KPI report to track if 4 records in Idea table is created per month, s...

Raptor Migration Standard

Hello All,Are there any known issues or PRBs when we migrate from Maria DB to Raptor Standard or any checklists which we need to take care of.

Resolved! Difference between sys_app_module and sys_ui_module

What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?

Where is the TBL where the responses when previewing an update set are saved?

We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,

Resolved! Creating a guiding catalog item

I have been looking at how to achieve my desired outcome, but I have not been successful. In essence I want to replication what the ServiceNow support site does. A user will report an issue, it will pull from the description some key information and...

Garbled characters in Document Viewer

I was using Document Viewer to check the contents of files.After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.The problem did not go away even after waiting a while or logging ou...

ServiceNow Myth (Day 1) : You can safely delete user records to clean up unused users

Myth: It’s fine to delete old or demo user records from the sys_user table—just bulk delete them to keep the system clean. Truth: Deleting user records causes real data loss and reporting issues—such as losing caller information on incidents and brea...

Forum Posts

Multiple scheduled jobs 'Interaction state change for walk-up'

HR core admin role is missing

duplicate visibility in my asset variable in my catalog

Has anyone had load Issues using their instance via a browser on an iPad that is using a SIM card?

Eligibility for CSA Voucher

How should I enter in IT with 8 years of Non-IT experience

Assistance Required for testing steps : SMS Email Notification Setup in ServiceNow

How can I move an Incident to from Closed state to Cancel state

How to create Dynamic KPI reports without PA license?

Raptor Migration Standard

Resolved! Difference between sys_app_module and sys_ui_module

Where is the TBL where the responses when previewing an update set are saved?

Resolved! Creating a guiding catalog item

Garbled characters in Document Viewer

ServiceNow Myth (Day 1) : You can safely delete user records to clean up unused users

Connecting ServiceNow to a Certificate Based SMTP ...

Deploy Agentic AI facing problem and need to enha...

Somehow missed part of the previous task on my lab...

ticket status tracking with different users

Issues After Migrating Reports to DV– Flags, Missi...

I want to hide the "Enroll Soft PIN" on the user r...

Why do upgrades keep breaking our customizations—e...

Group Membership (sys_user_grmember) cleanup job a...

Flow Designer...send email vs notification

Defining Risk Levels in ServiceNow

CSA examination preparation materials.

I need Prep suggestions for CSA exam

PDI OFFLINE 502 BAD GATEWAY

CSA mock questions

Just finished the course. Honestly, it's a lot of ...