I want to prevent attachment summaries from being created
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‎02-05-2025 10:52 PM
When you attach a file to a knowledge record, a "Summary of: ..." record is created in the attachment table.
This record was a summary of the attachment contents.
I was creating a process for the attachment record insertion trigger,
so the "Summary of: ..." record is in the way.
Which process is creating this?
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‎02-06-2025 12:25 AM
please share what script are you using and what's the issue?
Very difficult to understand without screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader