Our support desk uses a dashboard to access and update their incidents. When no incidents are available in a particular queue the widget defaults to an image with the caption No Records to Display (see below) Is there a way to remove that default im...
Hello together Maybe someone here can explain me the logic of the edit button in a one 2 many OOB related list (have read x articles about it but definitely don't understand it). I have added the related list "Change Request Parent" in the table chan...
We sync user account from AD to ServiceNow but it does contain timezone data. We do have value for field Location that has timezone set. Is there a way to auto set user timezone based on the Location set for the user? Thanks in advance.
Hi All,I have a requirement to create a scheduled job that will update all tasks without due date on cert_follow_task table and make it to 14days from the date of run of the job, but i have stumbled into an issue where the format is returning as yyyy...
We would like to provide access to some business stakeholders to only access the Agile 2.0 features, and not be able to get to any other components from the Console view. We accomplished this by providing the business_stakeholder role; however, 1) we...
I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source. How much space are you allocated in ServiceNow? How can you check wh...
If I have a flow that has two consecutive sc_tasks and the first one has customer visible mandatory date select, when the work will be scheduled, before the first task can be closed. The second task is opened once the first is closed.Since agents som...
As per the ServiceNow documentation , I am trying to activate The Hermes Messaging Service in my PDI but unable to do so. Is it not available for PDI ? The plugin itself not visible.. can some one from ServiceNow confirm ? Hermes Messaging Service (s...
Hello, For Export Sets, is there a way to change the delimiter from comma to a different character like a pipe? Thank you,
I have a catalog item that I'm trying to restrict users from submitting if the request is for themselves. In my client script I am comparing 2 fields. If the name is the same in both fields, the alert is triggered referring them to their manager. ...
The OID "1.3.6.1.4.1.12356.101.1.1000" of the device says its a Firewall but discovery is classifying it as a router under the IP router table. why is that and how to fix this issue.
Hi I have a request to add some task_sla fields to an incident report, which is being used on a dashboard.I can see there is a related list for task_sla when viewing the incident form, however my understanding is you can't present related list data ...
Hi, I am just starting to study the Service Portal.  I have a requirement where a widget "C" needs to Show/Hide based on the Selected menu in the portal. Our client has a customized portal. If Menu selected is "Logistics", under Training & Competency...
Hi all,I have set up an email notification for when tickets/Cases/incidents etc are updated however, I am now having an issue that the person who makes the additional comment are also receiving an email notification, not just the contact on the ticke...
Hi, Can anyone advise how to enable the 'Restrict an incident access' functionality in ServiceNow?https://docs.servicenow.com/bundle/utah-it-service-management/page/product/incident-management/task/restrict-incident-access.html Thanks
