Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
We are on Tokyo and some of our ITIL Users are having an issue with the standard font. Is there a way to set up ServiceNow to allow people to change their font (family and size) individually? #tokyo #fontchanges
Hello, I have created a report with multiple drill down options, now i would like to change the order of the drill down. Need to bring up few drill down reports. Can someone guide me with this. Thanks in advance.
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
Could you help me by providing the name of the table that is associated with all servicenow instance?
I would like to trigger a notification to the assigned to in a task if an email is received for the task. Is this possible to configure in system notifications?
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
Hi all, Im looking for some advice please. We are trying to connect our ServiceNow instance with Azure Synapse Analytics. We have created a user within the SN instance and added the following roles: personalize_dictionaryitilrest_api_explorer_ _ _ _ ...
Hey Guys, We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same ti...
Hello, so I'm new to the Service Now platform and I'm not sure why this is happening. I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles f...
Hi,I need to set the Max Universal Capacity for a group but, using the UI, it seems that I have to select the members of the group who the limit applies to. This means that whenever someone joins the group we have to remember to add them to the list ...
Hello Guys, We are preparing our users for the new UI and by testing it we found that if the user wants to search within the "All" menu for something that was saved as a "Favorites", then it can be found only if you create OOTB favorites without adju...
Hi all, When a RITM is pending approval for more than 7 days, I want to trigger a notification to the approver saying, RITM001478 is pending your approval. I want to send this notification once every 3 days until it gets approved. Can someone help me...
