Good Day, Can this be done?My requirement is to add the SLA to the notification email that is sent to the open_by/Caller when a ticket is submitted/assigned. What my thought process is: add a line in the email with SLA by dot walking [contract_sla....
Hello,I have a situation where User(Audit Team) need read only access to the ITSM [Incident, Problem, Change & Request management].I created a Group with sn_incident_read, sn_problem_read, sn_change_read & sn_request_read roles and added user to the ...
Is there any way to run a report or view the last time a user used their ITIL role? We are reviewing our licenses, and I suspect there are a lot of used licensed that aren't being utilized. I would like to see if there is a way to show licenses that ...
Hi All, Need Clarification: For the SLA schedule, Weekdays excluding holidays, I have checked the Scheduled Entries for that and observed, Repeats is showing as "Does not repeat" and Start date time and End date time is showing the year 2020. So, doe...
Hi, if I have a list of information in a CSV or Excel, how do I get that into a Service Now table please so I can work on it? e.g. if needing to group of users received from another source like HR?
Hi All,We have a requirement to pull a report of all RITM's and its associated variables and approval details in one single report. Is that possible, if yes from which table we need to run that report.Any guidance on this matter is much appreciated. ...
I have upgraded the non-production instance from Sandeigo version to Tokyo. The upgrade was successful. In the ServiceNow instance there are some customizations done to the OOB business rules, so those records are populated under skipped records. Wh...
Hi there - new to ServiceNow portal, and I have had my instance permission come through today.I'm following a learning path for service now administrator, and I thought that the instance would appear as an out of box template to represent a work base...
Could you list for me the persona types or roles that use a CMDB directly or indirectly ?
Hello, I have received from multiple users need to be added in incident watchlist and work note list. Simple way is open each one of the incident add user in watchlist and work note manually. But this approach requires a lot of time and effort. Wh...
I have a service that went to the wrong support team. I looked at the conditions of the assignment rule and the request meets everything exactly, and should have been routed to the correct team. Is there a way to turn on logging that shows everything...
So I'm trying to use the value inside a custom field (u_endereco_de_entrega) but can't reach it from flow designer, is not appearing as data pill neither can't get it through scripting...Any ideas? Are custom fields restricted to use in flow designer...
Hello all, As the title says I am trying to localize Push notifications using gs.getMessage(). I have created the messages both in English and Portuguese in System Localization > Messages. Then created the following email script for the request compl...
Hi Everyone, The formatter works perfectly in the Request ITEM level, but it doesn't display for sc_tasks. I am unable to select Activities filtered. Is this a table level issue or something simple I am forgetting. I have tried researching the cause...
How do I make the sn_request_write role available in a production environment? We need to provide users access to the CAB Workbench without providing them the full itil role. Does this require additional licensing?We do have the "Change Management" a...
