I want to record the deletion information of the attachment record in the activity field

[bonsai]

When you attach a file to a record, it is recorded in the activity field.

However, when you delete the file, the information in the activity field is also deleted.

What should you do if you want to record information such as "File name was deleted"?

[Ankur Bawiskar]

@bonsai 

it comes from platform level.

I don't think you can control the wordings for it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@bonsai 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

HI @bonsai 

No, mate we cant change this. It is something core code, we cant change or access.

[KoteswaraVM · Accepted solution]

Hi @bonsai ,

In ServiceNow, I don't think we have any OOB feature to capture the attachment deletion information tracking in Activity stream but we can achieve this through a custom BR. I tried this in my PDI and it worked. You can customize it as per your requirement.
FYR -
Business Rule:
Before business rule on Attachments (sys_attachment) table.

I hope this information helps. Please mark my response helpful if this helped.


Thanks & Regards,
Koteswara Vara Prasad M