Use case: service portal catalog request item reference field, we have reference qualifier pulling in some user table attributes (name, title, manager etc). Question is: has anyone seen if we can display the column names (ie Name, Title, Manager) i...
Hello, We have a set up where the bulk of our licenses are currently using SSO through Microsoft. We've recently acquired roughly 200 users that are on a separate domain, so they can not use this same SSO. We also cannot use a direct LDAP connection...
Hi everybody, I'm doing a huge discovery about 6000 CI and it's stuck at 3500 discovered CI and after all the ECC queue in output are in error state instead of processed and the other CI have failed to be discovered. Someone has already had this kind...
My colleague has created a flow that runs of a catalog item.Since last thursday whenever we try to test this flow, we do not get a snapshot, instead the message 'Could not retrieve snapshot for test Open Context Record' I have tried activating the fl...
Hi All,I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin...
We have an ask to add additional Impact and Urgency in our Incident form/table - a 4x4 matrix. I have already created the dictionary entries for Impact/Urgency/Priority for the form and they are available to choose in the dropdown. Screen shots below...
Hi all, We have 3 catalog items in an order guide for HR onboarding and off boarding processes, we need to use them to create bulk request. But we are unable to see 'Add to cart' button in service portal. Please suggest how can add this to SP.
In Portal search box, when I type keywords it is getting me kb articles and few other pages related to that keyword. Now few items dont have keywords in their name but it is there in their description. How should I explain this to customer in technic...
sn_hr_core.admin role was removed from Admin. Now unable to add it again. Hi, we removed sn_hr_core.admin role from admin. Now we are unable to add it again. We tried importing xml from test instance, did not work. There are only 4 test user accounts...
Hey everyone, So the virtual agent has a setup called "Report a Issue!" However, it doesn't translate any other languages. Everything just comes up in English which is an issue as we are a world wide company with many customers using different langua...
In the new Project Workspace planning console released as part of Sandigo, Milestones and Key Milestones are the same colour which is a blue. In the classic planning they are shown as Light key for a key milestone and Dark Grey for a Milestone. In ...
Hi all,I am looking for a way to show the "affected users" location under the location coloum on the incident table The users location is pulled in from AD but I would like the field above to show the affected users locationany ideas?
hi,Does ServiceNow support Simplified Chinese?In the medium to long term, our client plans to leverage the ServiceNow platform for their counterparts in China & APAC. Is there any language pack? How will that work?What do we need to do for the platfo...
Hello ServiceNow Admins: Does any one know if its possible allow users to resize or collapse the list pane in the agent workspace? I do not see any options to do this in the Workspace Guided Setup, so its likely not configurable. However, wondering...
Hi,We encounter an issue wherein one submitted incident (which was submitted from portal) does not show up the location data in it. However, when you create a new incident that is showing the location data.It's weird and wondering how a submitted inc...
