I want to use the rejection comment within the workflow.

[bonsai]

I want to copy the rejection comment for a requested item into a field in a separate table.

Since the rejection comment is recorded in a "Journal" type field, retrieving it within a flow includes unwanted extra information.

Is there a way to retrieve *only* the comment itself?
It would be ideal if it were managed in a specific table somewhere...

I would like to resolve this using flow actions rather than scripts.

[Tanushree Maiti]

Hi @bonsai 

You can  use the .getJournalEntry(1 ) method to parse out just the newest comment without dates or user details.

Use a Run Script or Script step in your flow with the following Script:

var currentItem = fd_data.trigger.current;

var latestComment = currentItem.comments.getJournalEntry( 1); // dont give space before 1

currentItem.setValue('u_your_custom_field', latestComment); // Populate the separate field/table (use glide record) with this extracted text

Refer: https://www.servicenow.com/community/virtual-agent-forum/execute-flow-when-comment-is-added-to-an-in...

[Ankur Bawiskar]

@bonsai 

after the approval step use Lookup record step on sys_journal_field with query like this and grab the Value column which gives you the text entered

Element ID = sysapproval_approver record sysid

Then use the output from this step and do whatever you need to do as per business requirement

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