Duplicate rejection comments

[SindhiaR]

duplicate Reason for rejection comments are being logged in HR cases.

• In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.
• I also checked the sys_journal_field records for a few affected cases, I could see two separate comment entries recorded for the same rejection text.

Could someone please guide here>

[Chaitanya ILCR · Accepted solution]

Hi @SindhiaR ,

check out this KB 

it mentioned all the possible reasons for this to happen( mostly probable cause with BR with current.update())

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2122007

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya