Duplicate rejection comments

SindhiaR
Tera Contributor

4 hours ago

duplicate Reason for rejection comments are being logged in HR cases.

  • In Production, the same “Reason for rejection” comment appears twice under Additional comments within seconds of each other.
  • I also checked the sys_journal_field records for a few affected cases, I could see two separate comment entries recorded for the same rejection text.

Could someone please guide here>

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1 REPLY 1

Chaitanya ILCR
Giga Patron

3 hours ago

Hi @SindhiaR ,

 

check out this KB 

it mentioned all the possible reasons for this to happen( mostly probable cause with BR with current.update())

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2122007

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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