Hey Guys,
We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same time and generating two incidents instead of one. I'm hesitant to mess with the main (existing) rule.
Any ideas how I can create only one incident and bypass the main inbound action? I did not use any scripts and defined the inbound rule on the front end.
Thanks for your help 🙂
IB rule that I set up>
1 ACCEPTED SOLUTION
try with below steps:
1. Give your inbound action an order lower than existing inbound action.
2. Check Stop processing checkbox.
