CSA Instance
I've started to study the for CSA exam but i cant reach out to instance to make hands-on experience what is you suggestion instead.
Forum Posts
Using Interaction or Customer Contact/Call Logs in CSM
Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...
CSA exam.
I couldn't pass the exam last month because the questions are complicated and wasnt able to see new update about Zurich version which the question more related that. Now i am studying again and all support and advice are most welcome,
Resolved! How to prevent UI actions from appearing in related lists
I've implemented a UI action that appears as a button in the upper right corner of the list screen.The button also appears in related lists that display the same table.I'd like to hide it only in the related lists. Is there a good way to do this?I'm ...
Resolved! Is it possible to incorporate additional filters to the Support Resources section of Topics?
I’m wondering whether it’s possible to add additional filtering options to the Support Resources section of Topics. The current filters are useful, but since knowledge categories can be associated with Topics as connected content, it would be especia...
where to start
Hello Everyone, I am pharmacist, but want to change my carrier in the IT field. Where to start if my goal is to get a good job?
CSA Preparation
Hello, I am preparing for the CSA exams. All support and advice are most welcome,
Resolved! Hello :)
Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.
assessment simulator task 3- create and comment on a record
Need help to validate, trying from past 1 hours, getting an error 'Did you add and post a comment?'and i also create many incidents and also i canceled incidents
Resolved! Assistance with escalation policy in on-call scheduling
Hi all I need your advice on deleting an escalation policy. It is not as straight forward as it sounds. I deleted the shift but for some reason the escalation policy sticks. I first made the shift inactive (not draft) and then it just disappeared so...
I want to adjust the content of the modal window that can be displayed from the information marker i
Clicking the information button in the catalog item's reference field displays a record form in the default view within a modal window.This record form doesn't appear to be a "form widget."I want to hide the displayed UI actions and related lists, bu...
Display Subcategories under the main ESC dropdown
How do i amend the ServiceNow taxonomy, to create subcategories under the main drop downs on ESC portal to make it easier for the user to navigate
What you can do with AI search
I was looking for a way to navigate to a platform record form using the employee portal's search bar.Although I haven't been able to verify this in PDI yet, I enabled AI search in a test environment, and when I entered the value of the number field i...
I want to create an ACL that is read-only for the portal.
I want to prevent users from updating records on the portal screen.I think the easiest way is to use an ACL, but is it possible to create an ACL that only affects the portal?I'm thinking of a read-only ACL for the table. Hiding UI policies and actio...
Attending Knowledge 2026 as a Sys Admin
Hello everyone, I am attending Knowledge 2026 and was curious what benefits are available to me as a Sys Admin. I know there are a lot of sessions available that are geared towards developers and/or process owners. Where should I start?
