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Performance Analytic dashboard with percentages and filters

Hi, i am working on a dashboard with similar visualization as attached but i need percentages in each remediation status group by Manger/ VP then filter need to be there for priority, vulnerability state etc  . kindly guide how to achieve this prefer...

HMR00 by Tera Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls

Resolved! Platform Analytics - Sys Blocked Email Address

Hi everyone! With reference to this : https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/health-log-analytics-admin/task/hla-log-data-dashboard-create.html There is a list of blocked email address (sys_blocked_email_a...

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AniciaG by Tera Contributor
  • 432 Views
  • 3 replies
  • 1 helpfuls

How does request item approvals affect the parent request?

I'm currently working with the HAM module in our sub production instance. I've created a hardware catalog item and a copy of the "Standard Hardware Asset Request" flow that comes with HAM, only changing who the approvers are. When I submit a request ...

IssacR by Tera Contributor
  • 893 Views
  • 7 replies
  • 2 helpfuls

Updating Table backend name

I'm trying to update the backend name of the table of a scoped application via xml, it is getting updated but the label also gets updated showing 'label' only.Is there any other way to updated the table backend name?

Resolved! Servicenow Impersonate Query

How can we check who has impersonated our instance over a period of time?Is there any way or any method to do access Impersonate counting's?

SH40171025 by Tera Contributor
  • 871 Views
  • 6 replies
  • 3 helpfuls

Stepper is not working in CSM/FSM workspace

Hi Team, We have configured the stepper component (state process flow) for change request table in CSM/FSM configurable workspace, however the states are not showing correctly and also not syncing with the change request table.Below is the URL which ...

Alia by Tera Contributor
  • 667 Views
  • 8 replies
  • 0 helpfuls

Recommendation Framework Properties Missing

Hello Everyone,As you can see from the screenshot i am missing some properties for the Recommendation Framework to use in Incident Recommendation in the Service Operations Workspace.I am not sure if im missing some plugin to be installed but so far i...

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