Incidents are getting assigned to non Incident group type assignment groups

[KapilB789322145]

In snow instance, we have an restrictions to assign the incident tickets to an assignment group which has type as "Incident". But Incidents are getting assigned to other group type like change approval, change assignment by some UI action or API.

Requirement: 

To restrict the incidents to be assigned to non-incident group type irrespective of API, UI Action.

Also, how to restrict the API user to create incidents to non incident group?

[sach1]

I think the 'type' is only usefull when you are using reference qualifier but to avoid API/Backend updates only option i see is to have a before BR for validation. Abort action and register an error message when group type is not correct.

[Ankur Bawiskar]

@KapilB789322145 

Rather than creating a before insert/update BR to restrict the group population, I will recommend you identify the code/component which is doing that

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