Life Cycle Stage Status Change using Flow Designer

[ambadaspotdar]

Hi,

Getting Business rule Error while changing Life Cycle Stage Status using flow designer. Same is working fine manually.

Error: "Error occured while updating record: Operation against file 'cmdb_ci' was aborted by Business Rule 'Validate lifecycle combination^36aa723643361110ec0553c0bcb8f28f'. Business Rule Stack:Validate lifecycle combination"

Thanks

[Community Alums]

Hi @ambadaspotdar ,

You are updating just the Life Cycle Stage Status alone, however this BR "Validate lifecycle combination" that runs on cmdb_ci table will only allow for updating in both "Life Cycle Stage" and "Life Cycle Stage Status" that match the pair in table Life Cycle Controls (life_cycle_control);

For example: 

1. This is one of the rule for cmdb_ci table:

2. So I can only update these 2 fields at once like below:

 So in your case, check in that table first and try to update the Life Cycle Stage field as well, for example:

[ambadaspotdar]

Hi @Community Alums, 

Thanks for reply. Relevant mappings are already available. 

Also, tried both with "Life Cycle Stage" & "Life Cycle Stage Status" update. Still getting BR error message.

Note: - Manually its working fine. But, from flow designer getting "BR" error.

Flow Snapshot: -

Error Snapshot:-

Thanks

[Community Alums]

@ambadaspotdar , what is the sys_id that appear in the error log?

Let's find the Business rule with sys_id (6aec3bf2539470102455ddeeff7b12ae) runs on cmdb_ci table and Deactivate it then try again to see if it still cause error. 

If no, we may need to look at other things.

[ambadaspotdar]

@Community Alums,

After deactivating BR. Flow is working without any error message. But Blank record is getting created into "Life Cycle Stage" & "Life cycle stage status" field.