Link to Knowledge article in work notes, not entire content

Aga_7
Tera Contributor

‎09-25-2024 06:14 AM - edited ‎09-25-2024 06:21 AM

How to change the settings in ServiceNow to attach to the incident and request (in the work note) only the link to the KB article, and not the entire content of the article?

 

Any help/advise will be highly appreciated. 

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Aga_7
Tera Contributor
In response to amaradiswamy

‎09-25-2024 08:37 AM

Form view, for example in incident in notes tab (where you put work notes). 

Aga_7_0-1727278632704.png

 

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Aga_7
Tera Contributor
In response to amaradiswamy

‎10-01-2024 05:08 AM

Form view. It copies the whole content of KB instead of just a link. 

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