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make resolution summary non -mandatory when Resolve UI action on incident is used

niharika verma
Tera Expert

3 weeks ago

When Resolve button (ui action)is clicked on incidents, I don't want the resolution Summary mandatory for a set of assignment group.

I am not sure what needs to be updated as I dont see any configuration in the UI action that is making resolution summary mandatory, any advise please.

0 Helpfuls
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2 REPLIES 2

Mohammed8
Mega Sage

3 weeks ago

Hi @niharika verma 

Have you checked Data policies for incident table? You can make adjustments here based on your use case

Mohammed8_0-1762536697901.png

 

If you find this helpful, please mark it as the helpful / accept the solution

 

Thanks and Regards, 

Mohammed Zakir

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @niharika verma 

 

Did you chekc the UI action code? also agree with @Mohammed8  data policy can be one reason and you need to change on that.

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