make resolution summary non -mandatory when Resolve UI action on incident is used

[niharika verma]

When Resolve button (ui action)is clicked on incidents, I don't want the resolution Summary mandatory for a set of assignment group.

I am not sure what needs to be updated as I dont see any configuration in the UI action that is making resolution summary mandatory, any advise please.

[Mohammed8]

Hi @niharika verma 

Have you checked Data policies for incident table? You can make adjustments here based on your use case

If you find this helpful, please mark it as the helpful / accept the solution

Thanks and Regards, 

Mohammed Zakir

[Dr Atul G- LNG]

Hi @niharika verma 

Did you chekc the UI action code? also agree with @Mohammed8  data policy can be one reason and you need to change on that.