My Instance is Not opening

[Suhani-gupta003]

Hello everyone,

My Instance is Online but still i'm not able to open it . when i'm login in the developer ServiceNow url , and when i'm clicking on start building its redirecting me to login page whose admin's password i don't know and when i'm looking for that password on "manage instance password" the page is still loading and never opening. When i'm clicking on forgot password still i'm not able to get the email or sms . I've jst refreshed the instance and after that many options that can be clicked on profile are not clicking.

Plz help me out...i dont want my instance data to get lost forever and plz provide me a solution which don't involve releasing of instance

[cs5]

Thank you so much.  Your instructions worked like a charm.  Once I reset the password per your instructions, logging into my main profile and clicking on "Start Building" opened my pdi without having to enter in credentials.  Before that, it would not work and entering credentials did not work.  Clicking on "forget password" at the pdi login screen also did not work as that was not sending me emails.  Thanks again.

[Dr Atul G- LNG]

Good to hear this buddy @cs5 .

[Nivedita Patil]

Hi @Suhani-gupta003 ,

1. login your PDI.

2. Click on user profile.

3. Select the manage instance password.

4. You can see your instance password  here .

5. If you want you can reset it.

Mark my answer correct and helpful if helps you.

Thanks,

Nivedita Patil.