Forum Posts
Create Dynamic Filter to show manager of assignment group all tickets in their groups
I would like to set up a dashboard with a report that shows all tickets assigned to groups that the viewer is a manager of. Is it possible to create a dynamic filter for this that can be applied to a report?
Notification Issue: Inconsistent Triggering on Case Closure
Hi All, I have a notification set up to trigger when a case is closed. However, it doesn’t always work as expected, some cases close without triggering the notification, while others do trigger it as intended. When to Run info:- Inserted = false- Upd...
ATF Validate Outboud Notification
Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.
ATF - Validate Outbound Email step
Hello, How can I add a validation to confirm that email was sent to the members of the assignment group of the record created? Thanks
CSA voucher
Hi Everyone, I have completed all the mandatory learning for to get CSA voucher however one prerequisites not getting completed, I tried to find out the issue but not able to understand can any one please guide me.In three prerequisite 2 are complete...
Hi
Posting my first System Administrator post.
Workspace Sections in the form not visible even if the view is configured
I have a custom workspace where i have a stories tile which shows me my assigned stories, but in that when i click on it, it opens a list of record and when I click on a record it opens the form.The workspace stories form is on default view and when ...
Resolved! Group Members Review
Hi, Due to access policies within my org, we need to have a process which ensures that application access is reviewed at least quarterly. Currently we have a scheduled job which sends an email to all itil group managers with a dynamic report to show ...
Service Status Subscribe Widget
Hello,We are looking at configuring the 'Business Service Status' widget to track Outages, Planned Maintenance etc. Within this, when you open a Business Service, it gives you the option to Subscribe to updates using the Service Status Subscription ...
UIB Link to destination event
Hi all,I’m working on a dropdown component within a workspace, aiming to open a new record form when a specific item is selected. The dropdown has a static list of items, and I’ve added an onSelect event that links to a record destination. However, t...
Resolved! The default sort order for records
If you don't set a sort order for a flow's "Find Record" action, which field will it be sorted by?I think it's the creation date and time, but is this mentioned in the product documentation?I haven't been able to find it.
Resolved! About publishing and versions of flows
I created a subflow in the Flow Designer.After publishing it once, when the flow was run while being edited, it ran with the published information.The flow being edited is in "draft" status.However, even if a user with admin privileges performs the s...
When exporting dashboard to pdf email recipient is empty
HelloWhen exporting a dashboard to pdf there is an option to send by email (see images below) but when i click on export the email that is generated is without recipient, this is on a pdi instance.
CSA exam - voucher expired
I'm very new to ServiceNow. I have completed System Administrator course and I got a voucher last year but it got expired now and I want to take the test now. I'm unable to book the date for exam on Webassessor as it is saying that I need a voucher. ...
