Forum Posts
制御文字を含むXMLファイルのImport方法
制御文字を含むXMLファイルをImportしようとした際に、「File: ○○.xml is not valid XML and has been deleted」のアラート文言が表示されてImportできませんでした。該当文字を除外する以外に、制御文字を含んだ状態でXMLファイルをImportする方法は何かないでしょうか。
Working towards my Service-Now System Administrator Certification
Hey all, I am working towards my Service-Now System Administrator Certification. I have been managing our support desk and have pretty good experience navigating Service-Now. Does anyone have any advice as I continue studying?
Application scope and Github integration
Hello I created two scoped applications in ServiceNow on my Personal Developer Instance and linked them to Github. I am wondering though - is it general practice in the real world to use studio, make scoped apps and link them to github for source co...
Restrict contextual search in catalog items to only record producers
I am trying to add contextual search to my catalog items. I have made a lot of progress but I am now just attempting to restrict the results for this particular Catalog Item show only Record Producers. Catalog Items and Standard Changes should be f...
Resolved! Xanadu or Yokohama Test for System Admin Certificate
Hi, I'm taking the ServiceNow Xanadu course though a sponsor organization named Per Scholas. They stated that I am able to take the Xanadu course until August 31st due to an extension, but I don't see any verfication through the testing center or the...
Resolved! [ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs
2026 Update There has been a transition from Webassessor (legacy) to Pearson VUE (new exam platform), so the above details don't need to be necessarily all correct anymore. For example - no vouchers are issued anymore... Refer to the following art...
Resolved! Retention period for flow execution history
In the OOTB settings, reports of completed flows are only stored for 14 days.It would be inconvenient if I noticed later that an abnormality had occurred but was unable to check the flow report.I'm thinking of extending the storage period for flow en...
Resolved! Parse YAML Files In ServiceNow?
How can I parse YAML files in ServiceNow? ExampleServiceNow has an integrated JSON parser.For example, from various posts, I can retrieve a JSON file via REST, then parse it with the JSON object. var restMessage = new sn_ws.RESTMessageV2('Rest Int...
Flow All Stages not Showing in Requested Item
I can only see One stage in RITM. Other stages not showing.
Resolved! Configure Auto Assignment Group on Tickets Generated from ServiceNow Service Portal
Hi, How can I configure Assignment Groups to be automatically assigned when a caller submits an incident ticket from the Service Portal? I broke the auto-assignment process for the Service Portal after relocating some of my categories, subcategories,...
Resolved! Timestamp format on localhost logs (self-hosted)?
Hello, Is there a possibility to change the timestamps in node logs (localhost_log) to be in UTC, or in a format that includes UTC offset (e.g. iso 8601)? Currently our self-hosted instance is recording timestamps in local time, and without any time ...
Multiple scheduled jobs 'Interaction state change for walk-up'
Hi All, I have a issue where in healthscan, it is showing that Active scheduled jobs 'Interaction state change for walk-up' are run by Inactive users. Can some please help to understand how there jobs are getting created and how to fix this issue. Th...
HR core admin role is missing
HR core admin role is missing in my practice admin instance. I tried searching in deleted records but i dint find it, how can i add it back?
duplicate visibility in my asset variable in my catalog
i have created a case catalog , in that there are account , contact and asset fields where account and contact details are auto populated based in logged in user , there are two accounts which are parent and child if user manually changing the accoun...