Need ideas on how to reduce licensing fees for active users who do not use the ServiceNow

[jeffreygard1127]

hi guys! Our company is cost cutting budget and we are looking on how we can reduce our license fee in ServiceNow?

We are being charge for each ACTIVE users with SNC internal role. The SNC role allows the user to access the portal so they can submit incident or request for new equipment. However, some of our active users do not use the ServiceNow Platform on a daily basis. They will only login to ServiceNow if they have incidents or if they need to request for equipment. Most of the time, they don't even have to login to the portal. They just call the ServiceDesk and the Service desk will create the request on behalf of the user. Is there anyway we can reduce our licensing fee but still keep the users active even though they rarely use the platform?

[Ankur Bawiskar]

@jeffreygard1127 

snc_internal or snc_external role don't count for any cost.

roles such as itil, approver have cost involved for it

1) Remove roles carefully after reviewing from users other than snc_internal who rarely login or never login

2) have an audit check on active users and check how frequently they are logging in the instance

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[jeffreygard1127]

Hi @Ankur Bawiskar if there is any documentation you can provide so I can present it to our ServiceNow Authorized Partner that would be appreciated. Thank you!

[KrishnaMohan]

Hi @jeffreygard1127 ,

Check below links helps you more idea on licensing.
https://www.servicenow.com/community/new-customers-policy-risk-forum/servicenow-license/m-p/2507707
https://www.servicenow.com/community/servicenow-ai-platform-forum/servicenow-licenses-fundamentals/m...
https://www.servicenow.com/community/in-other-news/financial-implication-of-extending-tables/ba-p/22...

If my response helped please mark it correct and close the thread so that it benefits future readers.

Thanks and Regards,
Krishnamohan

[Ankur Bawiskar]

@jeffreygard1127 

I am not sure any such documentation exist.

It's better to reach out to your company's ServiceNow account representative for this info

If my response helped please mark it correct and close the thread so that it benefits future readers.