Need ideas on how to reduce licensing fees for active users who do not use the ServiceNow

[jeffreygard1127]

hi guys! Our company is cost cutting budget and we are looking on how we can reduce our license fee in ServiceNow?

We are being charge for each ACTIVE users with SNC internal role. The SNC role allows the user to access the portal so they can submit incident or request for new equipment. However, some of our active users do not use the ServiceNow Platform on a daily basis. They will only login to ServiceNow if they have incidents or if they need to request for equipment. Most of the time, they don't even have to login to the portal. They just call the ServiceDesk and the Service desk will create the request on behalf of the user. Is there anyway we can reduce our licensing fee but still keep the users active even though they rarely use the platform?

[VikMach]

I see there is a report available OOB. I just added the filter to check the last login time because there was no filter to it. See snip below. You can create a Dashboard and add these reports on it. Also, there are Audit Trail tables for User (user_trail), Roles (role_trail) and User Role Histories (sys_user_role_history). You can create reports on them (except sys_user_role_history table) and automate to remove roles of user not logged in for a stipulated time. This way you can manage the license effectively.

Let me know if this helped.

Regards,
Vikas K