Needing to create a ticket from a filled-out PDF

HG87124 · ‎05-30-2024

Hello everyone,

I have been tasked with creating an access ticket from a filled out PDF (through the service portal) and the need is to have the workflow be routed with approvals. I am not sure how to get started so that when the form is filled out it generates the ticket and starts the workflow. Any ideas are much appreciated as I am a fairly new admin but I feel that this may be better suited for a developer.

Thanks for any replies,

Harry

Dr Atul G- LNG · ‎06-07-2024

Hi @HG87124

In simple, you need once catalog item / Record producer submitted on Portal a flow trigger.

https://youtu.be/-yEAhayvESE

Watch this video and you will get idea.

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Dr. Atul G. - Learn N Grow Together
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