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Needing to create a ticket from a filled-out PDF

HG87124
Tera Contributor

‎05-30-2024 02:02 PM

Hello everyone,


I have been tasked with creating an access ticket from a filled out PDF (through the service portal) and the need is to have the workflow be routed with approvals.  I am not sure how to get started so that when the form is filled out it generates the ticket and starts the workflow.  Any ideas are much appreciated as I am a fairly new admin but I feel that this may be better suited for a developer.  

 

Thanks for any replies,

 

Harry

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-07-2024 02:41 AM

Hi @HG87124 

In simple, you need once catalog item / Record producer submitted on Portal a flow trigger.

https://youtu.be/-yEAhayvESE

 

Watch this video and you will get idea.

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