Hello All, I am playing around with Order Guide sequencing in my developer instance to see if this will work for something we are trying to implement in our environment. The video on the plugin seems very straight forward, but I'm not getting the exp...
I want to change the button "Download" after uploading an attachment to "View"Only the "View" button appears in the Knowledge Management record, where is this controlled?I want the "View" button to appear in all applications.
I'm researching search engines, but I'm not sure which features are used and how. https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/reference/search-administration.html Which function is us...
I would like to know the meaning of the numbers set in "Unique terms[unique_terms]" of a text index record.Are the numbers displayed here the words registered in the text index?Where can I check this?
I am researching AI search indexes.Is this different from the text indexes that are created for each table?
Hi Experts, I was trying-out SAML configurations and I saved it.I pasted my XML code, and no errors received, and I able to save.I come back to my codes; however, I realized I didn't copy and paste my codes correctly earlier (skipped a few lines). T...
I hope this is the right group for this question and I hope this makes sense. We have a few on-call schedules where the escalation levels have our directors/sr. directors in the higher levels (escalated after 45+ minutes) and we have intentionally re...
How to reset the password for multiple users in ServiceNow?Need to reset the password for 50 users at a time
Hello Experts, I received this error when setting up SMTP email (We want to use custom domain, not the default one, hence why we set up a new one). Hope the screenshot clarifies: Is it because we do not have App Password? Follow up question is, if we...
How do you configure role-based access control (RBAC) in ServiceNow to ensure that only specific user groups can view or modify certain incident records?
HiI have created some incident reports which are scheduled to export. Once the data is exported in to CSV or Excel it loses any HTML hyperlinks. I would like to have a field for each incident that retains an HTML link to the ticket as it appears in S...
We received an issue that some ITIL users when they clicked the 'Show Related Incidents' icons does not pop-up any window on some users. While others when they clicked the 'Show Related Incidents' icons it will pop-up a window to show related incide...
Hi , While doing test load on the Data Source , I am getting the below error and Data Source type ; Custom Load by Script .and error is in OOB Script Include : JSON . Thanks
How can leveraging automation and AI-driven workflows in ServiceNow enhance IT service management while maintaining governance, security, and compliance?
I want to add a feature to the Incident Record Producer that lets users create incidents on behalf of others. Specifically, the "Reported By" field on the UI will default to the user who submits the incident, while the "Requested For" field will be m...
