I have a request from the business to track anytime a certain assignment group member updates an incident or catalog task. There are cases where the user does not create or close the ticket, but they are involved, and they want to see those cases. It...
In task 3 of the Capstone project you have to locate and open the Strawberry sFone Item from the Service Item Catalog. Strawberry sFone does not appear in All > Service Catalog > Catalog Definitions > Maintain Items for me. The first step of this tas...
I need advice or, let's say, clarification. You see, I just completed the Welcome to ServiceNow and the Micro-Certification—Welcome to ServiceNow. Now in order to proceed with the exam booking /being able to get a voucher I must complete (to my unde...
Hi, I want to run an ageing report for my team and need to isolate just my team's assignment group. at the moment, the report shows only the age when the ticket was created, but not when it got to my team and how long it took to resolve it. any ide...
Hi Community, We're on Washington DC Patch 7a. The additional comments (Sent to customer) field is no longer sending comments to our customers. Is this a known issue? We have been using a workaround I've tested creating a test Incident assigning...
Can someone explain about what are the important topics to covered for cracking interview? I just had 11 month experience as admin l1 support.
I created a catalog item called Local Admin Access.When a user is from these location 'K4 (ATK-K4)', 'K5 (ATK-K5)', 'K3 (ATK-K3)', 'K1 (ATK-K1)', 'ATK-K3', 'ATK-K4'attachment should be mandatory. And the error message is "차상위자 승인 메일을 첨부해 주세요."If not,...
Hi all!I'm looking for alternatives to the system performance dashboard, as it has been retired in the Xanadu release.The documentation mentions Impact Instance Observer as one alternative, but I'd like to know about other methodologies. https://www....
Hello all, In these below lines, I want to print the title of the book, where the availability is available.How can I write the code in java script for this JSON format? Please Note:The script should be dynamic like, in future if we add more books, t...
Hi all, From a Visual Task Board, we can create tasks from checklist items. How can I add the "Scrum Task" type within this list?
Hello all, I have created a catalog item and in that there is a field of type "email".It is showing up recent selections and when selected from the recent selections, then the form is behaving weird.Sometimes hanging up. So, I understood sys_ui_recen...
Good Morning. My search in the Service Now Community for a solution has been unsuccessful.Employees terminate all the time and some of their tickets are not closed by the submitters. (Yes, a training issue) As we begin to work any ticket, we check t...
I was wondering if you could help me with a script for a business rule i am working on. The parent REQ are not auto closing when the RITM are closed when there is no task within them. I have reached out to SN, but they are saying this is not OOB, so ...
In Platform Analytics, the filters of date range of visualizations keep changing. Example: If the query was selected to 'Created' 'in' 'Last three months' and saved, the system would sometimes change the filter value to a particular set date. This be...
This is regarding tag functionality, when a user tags a label, it is not shown to other team members. How can I make it visible for others so that will help them to organize and categories various task.I checked for any chances if I provide tags_admi...
