NEW to ServiceNOW

[GowriSaileK]

Hi all, 

Im currently working as Helpdesk analyst, we are using ServiceNow as our platform to resolve tickets. I would like to be an Systems administrator on ServiceNow Please guide me with steps to follow. 

[AndersBGS]

HI @GowriSaileK ,

I would advise you to look at System Administrator Career Journey - ServiceNow University.

Furthermore, I would also advise you to get a personal developer instance and start playing around. Home | ServiceNow Developers

[Bhuvan]

@GowriSaileK 

Below is high level guidance that can be used for reference.

Go through ServiceNow fundamentals on-demand course and get certified in ServiceNow CSA.

https://learning.servicenow.com/lxp/en/now-platform/certified-system-administrator-csa-learning-path...

You can go through scripting and development concepts as it would help you with any ServiceNow modules that you would be working in future,

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

Make use of your PDI to full extent to practice what you learn as hands-on would be the most essential part of your learning phase

https://developer.servicenow.com/dev.do#!/guides/zurich/developer-program/pdi-guide/personal-develop...

Register with ServiceNow University and go through course contents.

https://learning.servicenow.com/

Developer learning plans are easier to understand the modules compared to official documentation and would recommend to start learning in phases, start with New to ServiceNow and later ServiceNow Administration followed by ServiceNow Application Developer,

https://developer.servicenow.com/

Go through ITSM and Application Development Fundamentals on-demand courses and get certified in CIS-ITSM and CAD.

If you need any help, you can post in communities and experts can guide you. There are lots of YouTube videos available depending on your topic of interest and thousands of useful blogs available in ServiceNow communities. You can search in communities and YouTube and follow what suits your learning style the best.

Congratulations on your ServiceNow journey !

If this helped to answer your query, please mark it helpful & accept the solution. As per community guidelines, you can accept more than one answer as accepted solution.

Thanks,

Bhuvan

[prerna_sh]

Hi @GowriSaileK 

Please review the link shared by @AndersBGS 
The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.

As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/

Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration

Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals. 
-------------------------------------------------------------------------------------------------------------------------------------------
If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna