Newbie here looking for recommendations

[jaydub]

Hello all,

I'm the epitome of gen-x breaking into tech with practically zero experience. I want to utilize servicenow to learn and get certified, but I'm not sure which career path is best for me. I am a former firefighter and currently a professional home inspector. I enjoy analyzing and problem solving. Is SysAdmin the way to go? Any insight would be greatly appreciated!

[lpruit2]

Greetings @jaydub. Welcome to ServiceNow Community and congratulations on your journey. Always interested in hearing others' opinions but I would highly recommend checking out ServiceNow University. They have a lot of free on-demand courses that you can take that will help a lot with whatever certification path you choose. They also have helpful knowledge articles that detail the differences between the available "paths" that you can pursue. In my humble opinion, I would start with a ServiceNow Certified System Administrator (CSA) course. Then, if you're interested in learning scripting, I would move on to the ServiceNow Certified Application Developer (CAD) courses. After you have these two certifications under your belt, the sky is the limit. You can then focus on any of the specific modules within ServiceNow that you are interested in: Event Management, IT Service Management (ITSM), Human Resources (HRSC), Governance Risk and Compliance (GRC), etc. 

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