about CSA exam

[YIHSUANY]

Hi everyone,

I am currently studying for the ServiceNow Certified System Administrator (CSA) exam.

For those who have recently taken the exam, are there any major changes or new topics that I should be aware of?

Also, do you have any advice on the best areas to focus on during my preparation?

Any tips or recommendations would be greatly appreciated. Thank you!

[Dr Atul G- LNG]

Hi @YIHSUANY 

• Tips for the CSA Exam (Certified System Administrator)

  CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

  • Study the training material thoroughly
    Go through it line by line, word by word, at least 2–3 times to build a strong understanding.
  • Practice the labs multiple times
    Complete each lab 3–4 times. Don’t just finish them—carefully read and understand every step and instruction.
  • Follow the official eBook
    Review it thoroughly at least 2–3 times to reinforce key concepts and platform knowledge.
  • Consider supplementary courses
    Some candidates find Udemy courses helpful for additional practice and clarity.
  • Watch experience-based videos
    You can also refer to preparation journey videos for real insights and tips:
    https://youtu.be/60KXCXXHW7M

[Tanushree Maiti]

Hi @YIHSUANY 

• First complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice (if you have access) : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

[Aditya_hublikar]

Hello @YIHSUANY ,

Here are a few tips that I personally followed while preparing for the CSA exam:

1. Review the entire eBook thoroughly. The last sections are especially important, and questions frequently appear from topics such as the Shared Responsibility Model, Encryption and Decryption, and similar concepts.
2. Complete the ServiceNow Fundamentals course. It helps you understand ServiceNow configurations, navigation, and the overall platform structure.
3. Review this community post as well:
   https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

Also refer to this thread:
https://www.servicenow.com/community/training-and-certifications/servicenow-csa-exam-study-guide/td-...

I hope this helps. If you find this information useful, please mark it as Helpful and accept it as the Solution.

Regards,

Aditya

[yashkamde]

Hello @YIHSUANY ,

I have passed CSA. I would be happy to share my experience on my journey throughout preparation :

Refer this :

ServiceNow CSA Exam Study Guide 

If my response helped mark as helpful and accept the solution.