Notification Does Not Trigger As Expected

Kamva
Giga Guru

Greetings everyone,

Please assist, I have create a notification which I want to trigger when a demand record is created or assigned to field changes. I can't figure out on why the notification only triggers on update but not on insert. Please check the configuration below and advise:

 

Screenshot 2026-04-14 at 13.19.01.png

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@Kamva 

possibly because when record is inserted at that time Assigned to is not populated and it's getting populated as separate database update operation

Did you check history calendar for that record?

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

The assigned to field is configured to be populated immediately on the record producer, I have check the history as well, it is populated during the creation of the record

@Kamva 

Then simply have this

inserted -> True

Condition: Assigned To [IS NOT EMPTY]

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar That won't meet my requirements. I want the notification to trigger when a new record is created or an assigned to field is changed of any of the demand records.