Notification Does Not Trigger As Expected

[Kamva]

Greetings everyone,

Please assist, I have create a notification which I want to trigger when a demand record is created or assigned to field changes. I can't figure out on why the notification only triggers on update but not on insert. Please check the configuration below and advise:

[Ankur Bawiskar]

@Kamva 

if you are sure Assigned to is populated during insert then above condition should work fine and email will be sent.

If assigned to is changing on every update, you can have separate email if customer wants

Updated- True

Assigned to [Changes] and Assigned to [IS NOT EMPTY]

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[pr8172510]

Hi Kamva,

The issue is due to your condition:

“Assigned to changes”

---

 Why it works on update but NOT on insert

• On insert, there is no “previous value”
• So “changes” condition will NOT evaluate to true

That’s why your notification:

•  Works on update
•  Does NOT trigger on insert

---

 Your current condition

Assigned to changes
AND

Assigned to is not empty

 This fails on insert because:

• “changes” is only valid during update

 

Use OR condition like this:

(Assigned to changes)
OR
(Assigned to is not empty AND Created)

[Kamva]

I have altered my conditions, but still no luck. Also on the created parted I am not sure what value you wanted me to try?