Notification Does Not Trigger As Expected

[Kamva]

Greetings everyone,

Please assist, I have create a notification which I want to trigger when a demand record is created or assigned to field changes. I can't figure out on why the notification only triggers on update but not on insert. Please check the configuration below and advise:

[Ankur Bawiskar]

@Kamva 

if you are sure Assigned to is populated during insert then above condition should work fine and email will be sent.

If assigned to is changing on every update, you can have separate email if customer wants

Updated- True

Assigned to [Changes] and Assigned to [IS NOT EMPTY]

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[Ankur Bawiskar]

@Kamva 

Hope you are doing good.

Did my reply answer your question?

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[Kamva]

Hi @Ankur Bawiskar,

I am doing good, thank you. No, I didn't help, I ended up using event registry to trigger the notification

[mariofrenet]

I would try to create two distinct events and notifications for this because the body of the email should be concise when the client receives it and the triggers are different. 

1. On Insert | Assigned to NOT EMPTY =  This New Demand has been assigned to you

2. On Update | Assigned to CHANGES = This Demands assignement has changed.  

On number 2 I would suggest to email both assigned to new and assigned to previous so everyone is aware whats happening.

[Kamva]

I have altered my conditions, but still no luck. Also on the created parted I am not sure what value you wanted me to try?