On-Call Schedule Email Notifications

[jkosakow]

I hope this is the right group for this question and I hope this makes sense.

We have a few on-call schedules where the escalation levels have our directors/sr. directors in the higher levels (escalated after 45+ minutes) and we have intentionally removed them from the resolver group memberships because we don't want that high of a level to get all the email notifications for that group. If they are removed from the resolver group but not the on call schedule, will those directors/sr. directors still get notifications when they are paged? If not, is there a way to have them get a notification only when they are paged (not when the others are getting paged)?

[Adithya Masetti]

Remove the Directors from the Resolver Group 

Check On-Call Schedules & Escalation Rules:

Navigate to On-Call Scheduling > Escalation Policies.

Ensure that escalations happen only after the configured delay (e.g., 45 minutes).

Assign directors/senior directors only at the last escalation level.

Adjust Notification Preferences:

Go to System Notification > Email > Notifications.

Ensure that only the "On-Call Escalation" notification is enabled for directors.

Under On-Call Scheduling > Rotations, confirm they are set at the correct escalation level.

Test the Setup:

Trigger an incident and monitor how notifications are sent.

Validate that directors only receive a notification when their escalation level is reached.