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Delegate approver not getting approvals

Hi All,I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin...

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sbeginner by Kilo Guru
  • 675 Views
  • 10 replies
  • 6 helpfuls

Adding Additional Impact and Urgency for Incident

We have an ask to add additional Impact and Urgency in our Incident form/table - a 4x4 matrix. I have already created the dictionary entries for Impact/Urgency/Priority for the form and they are available to choose in the dropdown. Screen shots below...

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Zane2277 by Tera Contributor
  • 1527 Views
  • 4 replies
  • 1 helpfuls

How to add "add to cart" for order guide in service portal

Hi all, We have 3 catalog items in an order guide for HR onboarding and off boarding processes, we need to use them to create bulk request. But we are unable to see 'Add to cart' button in service portal. Please suggest how can add this to SP.

Arjun4 by Tera Contributor
  • 752 Views
  • 8 replies
  • 1 helpfuls

Virtual Agent Not Translating Language from English

Hey everyone, So the virtual agent has a setup called "Report a Issue!" However, it doesn't translate any other languages. Everything just comes up in English which is an issue as we are a world wide company with many customers using different langua...

Void84 by Giga Guru
  • 640 Views
  • 1 replies
  • 0 helpfuls

Resolved! Location on incident table to show affected users location

Hi all,I am looking for a way to show the "affected users" location under the location coloum on the incident table The users location is pulled in from AD but I would like the field above to show the affected users locationany ideas? 

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Lee Bowers by Tera Contributor
  • 662 Views
  • 1 replies
  • 1 helpfuls

Does ServiceNow support Simplified Chinese?

hi,Does ServiceNow support Simplified Chinese?In the medium to long term, our client plans to leverage the ServiceNow platform for their counterparts in China & APAC. Is there any language pack? How will that work?What do we need to do for the platfo...

Karthick PS by Tera Contributor
  • 1527 Views
  • 4 replies
  • 1 helpfuls

Resolved! Agent Workspace Resize List Pane

Hello ServiceNow Admins: Does any one know if its possible allow users to resize or collapse the list pane in the agent workspace?  I do not see any options to do this in the Workspace Guided Setup, so its likely not configurable.  However, wondering...

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Minh2 by Tera Expert
  • 710 Views
  • 2 replies
  • 0 helpfuls

Location field is not populating any data in the Incident.

Hi,We encounter an issue wherein one submitted incident (which was submitted from portal) does not show up the location data in it. However, when you create a new incident that is showing the location data.It's weird and wondering how a submitted inc...

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Karthick PS by Tera Contributor
  • 539 Views
  • 2 replies
  • 0 helpfuls

How to allow group managers to change group members

Hi All,I'm doing a net new platform implementation and have a requirement to allow group manager to modify group membership.  In this post, the venerable @Chuck Tomasi indicated 4 ACLs would do the trick (assuming sys_user_group read).  I've implemen...

dwilborn by Tera Contributor
  • 1519 Views
  • 1 replies
  • 0 helpfuls