Hi All,I am getting the error message ''You do not have sufficient Privileges to access this knowledge item' while searching for KB article in native view as Global search. Below are the things I have already checked.1. The knowledge base is IT users...
We are having problems with the automatic opening of incidents via ZABBIX, doubling, tripling and even quadrupling the opening of incidents for the same alert.We are suspicious that it started to occur after activating or installing the plugin (Encry...
Hi All,In my instance I have multiple duplicate KB articles with same number. This happened because the current version was checked out and then published and hence two copies were created with same number. Now I have to:1. Identify all duplicate kn...
Hello all,I have separate requests like (1) get a credit card and (2) get a travel account. Those are requests that happen independently. However sometimes a person needs both. Is there a way to create a request called “Get credit card and travel ...
Hi everyone, We want to make custom reports without using Subscription Management app so we are trying to make custom queries/scripts to follow our licensing compliance.Globally, we know that we can use license_subscribed_users and license_details ta...
How to Automatically assign Assignment groups and Assigned to fields using AWA before the assigned accepts the inbox chat.
Hello,We have a 30K rows limit on the emailed export of a list view. Is this increasable on a per user or admin only basis or is it a global system setting?
On some Knowledge articles, Edit button is not visible but only Subscribe button. It is not dependent on Valid to field as for some Valid to dates in the past also is showing the Edit button. Not dependent on category as well. I tried checking in UI ...
Our client wants to have a delete function in service now, they want to delete a ticket permanently from the platform.Please suggest the best recommendation/practices for deleting an Incident. I've gone thru the below prod doc wherein it says only th...
On sys_template, the groups field is no longer allowing the listed Group(s) access to view/apply the template. I tested the user field, and it works as expected. I tried creating a new template as well as modifying current ones, and both times the ...
Hi I'm new to ServiceNow admin, need to learn and wanted to know any links for basic troubleshooting which can help in fixing issues
HelloI am looking for a way to find out when items of a particular Service Catalog (we have multiple) were last ordered. This would be used to help us determine whether a SC Item should remain in the catalog or removed due to lack of need. Thank you,...
I checked the client in the UI action and used "g_from.save( );". However, the record is not saved and when I try to leave the screen I get a popup telling me what was not saved. There are about 30 customized fields. When I searched for other artic...
Hi,We have implemented Microsoft Azure SSO and when we try to use our usual url (https://xxxx.service-now.com/navpage.do or https://xxxx.service-now.com) to login we get the logout screen instead until we use the url https://xxxx,service-now.com/logi...
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