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07-26-2023 07:55 AM
Hello All,
We have a situation where we have multiple catalog items and users are getting confused as to what to select. One of the possible solutions I came up with is to use an order guide to ask questions to "Guide" them to the right catalog item. In most cases it would be a 1 Request to Requested Item after all is said and done. Has anyone used this approach before, or is there something else I should be looking at. So say there are 20 Network related catalog items, I would reduce it to 1 order guide to select the appropriate network item.
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07-26-2023 08:45 AM
Yes, you can do that, Order guide work on rule-based, I think before we approach in the system, you need to pen down want item you want to map under which guide that make your path easy.
Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.
Regards
Atul G.
Learn N Grow With Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-26-2023 08:45 AM
Yes, you can do that, Order guide work on rule-based, I think before we approach in the system, you need to pen down want item you want to map under which guide that make your path easy.
Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.
Regards
Atul G.
Learn N Grow With Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-22-2025 12:38 AM
Hey, were you able to implement the logic? I'm trying to do the same for my project too, can't seem to find the right resources.
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04-23-2025 04:31 AM
I find it helpful.