Hi, I am trying to automate the incident form to autosave whenever the end user fills out the "assigned to" field. I am thinking this should be an OnChange client script but I am struggling with the scripting aspect of this. Any help would be very ap...
Hi,Is it possible to setup a filter search to retrieve Work Notes that have been entered by a specific person? Many thanks in advance.
I need to create recurring change ticket
Hello,A user missed the due date assessment and wants to take it again, from a demand.How I can resend him this assessment ?Thank you
How has been your experience creating custom apps (scoped application) within ITSM? Apps to drive functionality for business processes like Finance Service Management / query management etc.Has it caused any long term issues on the platform? Also - h...
Good morning everyone. I'm searching for the nicest way to report the user activity of a user on the platform. I believe there's a table tracking the list of records read, created, or updated by each user, or at least there's a way to report it. Mo...
Hi All, I am working with a developer to give him access to create new applications using Guided Application Creator/Studio in our sub-pro instance. This is the first time we've given a developer access to create apps on our system and I am not clea...
I have a business requirement to record when an ITIL user last used the desktop/back of servicenow, and storing that information on the user record. I do not want to include portal logins/usage however, so the existing last_login & last_login_time is...
I’m creating a VTB for incident, custom sc task, from a custom form, and change task tracking. Incident I got from Incident.IncidentState but I can’t for the life of me find the same for the other two. Change Task does not have the state field and I ...
Hello together We had an issue where users were given a role based on their group membership that they were not supposed to get. Now we want to set up notifications if a user gets e.g. the role ITIL or admin and is not from company xy.With a notifica...
Hi All,I have a workflow that creates a single task and other tasks team creates for approvals and stuff. The issue is, once the workflow created task gets Closed the WF moves to end activity and stage is completed even when other manual tasks are st...
Hi all, There will be an excel file attached to an incident via Inbound email action. That excel consists of 3 columnsServer, Application and Group.For example, there are 5 rows in that excel and there are two applications that are in common.1. Serve...
I have a developer instance, I am trying to change banner color. From UI16 menu I select the color I want with a picker. In the browser the new color is displayed. After I click save I get a warning message on the screen to refresh the browser for t...
Use case: service portal catalog request item reference field, we have reference qualifier pulling in some user table attributes (name, title, manager etc). Question is: has anyone seen if we can display the column names (ie Name, Title, Manager) i...
Hello, We have a set up where the bulk of our licenses are currently using SSO through Microsoft. We've recently acquired roughly 200 users that are on a separate domain, so they can not use this same SSO. We also cannot use a direct LDAP connection...
