Hey @bonsai,
You can try this process.
Create a Client UI Action.
function copyIncident() {
// make fields un-mandatory on the form
g_form.setMandatory("caller_id", false);
g_form.setMandatory("short_description", false);
var gax = new GlideAjax("CopyIncident");
gax.addParam("sysparm_name", "copyIncidentFunc");
gax.getXML(callbackFunction);
function callbackFunction(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
g_form.addInfoMessage("Incident Created: "+answer);
}
}
Make all of your fields un-mandatory and then call a Client Callable Script Include.
var CopyIncident = Class.create();
CopyIncident.prototype = Object.extendsObject(AbstractAjaxProcessor, {
copyIncidentFunc: function() {
var gr = new GlideRecord("incident");
gr.setWorkflow(false);
gr.initialize();
gr.insert();
return ""+gr.number;
},
type: 'CopyIncident'
});
In this way, you can create incidents without filling the Required/Mandatory Fields.
Incident used to create a new one:
New Incident Created:
Kindly appreciate the efforts of community contributors by marking appropriate response as the correct solution and helpful, this may help other community users to follow the right solution in the future.
Thanks,
Hamza
