Hi,Has anyone solved how to make emails sent to ticket visible for the end user in the customer service portal?The end users cannot see the emails they have sent from the portal, only the comments they have posted and the customer visible comments po...
On my customtable form i have field subcategory (choice), choices are desktop, laptop, tab, printers, mobile. and i have created sections for all that choices separately. so if i select desktop only desktop section should be visible, like this for ev...
why incidents are not created after generating alert
Hello,We would like the ability to query the CMDB for a couple of attributes from the application table.Which API should be used for this, and what resources are available for some sample queries, etc?Many thanks in advance for your help.
Hello,I was wondering if anyone has experience with renaming the default OOTB administrator account in a production instance.Our security analyst gives us a list of recommendations on how to make our instance more secure, and this was one of the poin...
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spo...
Could you help me by providing the name of the table that is associated with all servicenow instance?
We are looking to get a report on who the approvers are, for a given list of changes. The change list is derived from filtering on a set of Assignment groups and Planned Start dates
Hi folks, I have a catalog item. So, when the catalog item is submitted, a request will be created.There are two variables in the catalog item.Requested for and Company. So, once the item is submitted, I want to populate the Requested for on the requ...
Hey Guys, We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same ti...
Hello, so I'm new to the Service Now platform and I'm not sure why this is happening. I created a new user in the sys_user table, and I set his role as ITIL, but in the sys_user table, when I search up the user, his role doesn't appear in the Roles f...
Hi,I need to set the Max Universal Capacity for a group but, using the UI, it seems that I have to select the members of the group who the limit applies to. This means that whenever someone joins the group we have to remember to add them to the list ...
I have an error that is giving me a sys_id , though I do not know what the record is tied to the sys_id.How can you search with a sys_id? Thank you,M
I'm trying to simply deny read access to a record on the cmdb_ci. But not even puting answer = false; on the script area is restricting access to users...Any ideas on what I'm doing wrongThis is the ACLBut any ITIL user is having access to the record...
