Query about approval notification

[Merza Lyn]

I have a current catalog item and already build the workflow.

The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update the form, it will push for approval again.

My question is, how can I add the additional information that the user input in the comment or the new attachment to the approval again?

Because right, when the request is push to the approval, the new comment and attachment are not included.

[Ankur Bawiskar]

@Merza Lyn 

are you using workflow or flow for your catalog item?

this is the sample logic, I gave my approach in some AI tool and generated this image

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Merza Lyn]

I am using workflow

[Ankur Bawiskar]

@Merza Lyn 

then I believe logic remains the same.

in workflow you can have rollback

[nayanmule]

@Merza Lyn  , We had a similar requirement in one of our catalog items.

For the rejection , I would recommend you to create a catalog task for the requestor to send all the additional information/ attachment. (You can copy the comments and attachments to the RITM that were added on the sc task by the requestor). Once, the sc task is closed , you can send back the same approval one more time.

This approach will help you to better track how many times the approval was rejected , task was created, information was entered. 

If you are doing it using flow designer, you can create a subflow if there are multiple approvals invovled. 

Doing this worflow editor is also achievable , just you need to join the activities.

If my response has helped you, mark it as helpful and accept the solution.

Regards,

Nayan

[Merza Lyn]

Our catalog task is only for IT people.