"New" Button not visible in existing UI policy action in Australia Instance

ArunKumarM47123 · ‎04-12-2026

I was trying to create a UI Policy. But unfortunately, the 'New' button in UI policy Actions is not shown.

I tried this in Australia Instance. Is this expected to happen?

It is visible in Zurich Instance though.

Dr Atul G- LNG · ‎04-13-2026

Please change the scope to Global, and then it will be visible.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

Dr Atul G- LNG · ‎04-13-2026

Please change the scope to Global, and then it will be visible.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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ArunKumarM47123 · ‎04-20-2026

Thanks a ton 🙂