Regarding job schedules where the "upgrade_safe" field is set to False:
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04-20-2026 09:51 PM
I understand that job schedules with the "upgrade_safe" field set to False will not run during the upgrade.
<Reference>
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080479
Would it still not work if I used the function to manually run the job schedule?
We would like users to manually perform actions during the upgrade process as needed.
This is a better method than manually updating records, but are there any other options?
NOW Support did not recommend setting the "upgrade_safe" field to True.
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04-21-2026 02:23 AM
Hi @bonsai
You can run it via background script/ Fix script as well.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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04-21-2026 02:44 AM
but why?
Why not click Execute Now manually if you want it to run post upgrade?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-21-2026 04:45 AM
There are processes that I don't want to stop during the upgrade, so I need to find a way to handle this.
However, since "upgrade_safe=False" is recommended, I'm looking for a way to manually execute it as needed.