Related List 'Request' tab not populating with linked records

[davidvetter]

Hi all. For background...I have added 'Change Requests>Parent', 'Requests>Parent', and 'Requested Items>Parent' related lists tabs to our PRJ record forms.

I can click "New" in the Change and Requested Items tabs, go through and create a record, go back to my PRJ record and the CHG and RITM records auto appear in their respective tabs. The 'Requests' will not. I've tried in my PDI, and in our Dev and no luck. The CHG and RITM records do have a reference field "Parent" that auto-fills with the associated PRJ record. The REQ record does not have that reference field.

 What am I missing?

[Dr Atul G- LNG]

Hi @davidvetter 

The reason could be that the PRJ and RITM tables don’t have a M2M relationship, meaning one record cannot be seen on the other. Please check the OOTB relationship and see how it’s configured.

[Rohit Singh]

Hi @davidvetter ,

OOB Request also have a parent field which is pointing to task table.

Please refer snip below and you can bring that field using Configure list layout.

To check why the Request is not showing under related list of PRJ record. For that you need to check how the relationship is configured and make changes accordingly. 

System Definition->Relationships

Search for "Requests" under name and Applies to Table: "PRJ table name" and Query From: "Request (sc_request)"

Check the script if it is correctly configured.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rohit Singh]

Hi @davidvetter 

Thanks for marking my answer as helpful. Please accept my solution as well so that this thread can be closed and also this will be beneficial to me for my efforts towards the community. 

Regards,

Rohit

[Ankur Bawiskar]

@davidvetter 

the REQ table sc_request does have a parent field which you can use.

Please share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.