Relationship between user's local language and options

[bonsai]

I'm installing a plugin for a language other than English on my instance. (Japanese)

If the value set in the option language field is anything other than "en," the option won't appear to users in English environments.

However, records with English options will still appear to non-English users.

Is there any official documentation explaining this mechanism?

Also, what process implements this mechanism?

If it's implemented in a script, I'd like to confirm its details.

[Ankur Bawiskar · Accepted solution]

@bonsai 

no direct documentation is available

but this link in docs definitely says you will require a choice in that language

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[Ankur Bawiskar]

@bonsai 

if you are talking about choice values on fields or choices on variables then yes for other languages you need to add the choice labels and values again

Then only user in that language will see those on form

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

So, you want that if I am a non-English user, I should be able to see the non-English choices? If yes, did you add the language during the choice creation?

[SohamTipnis]

Hi @bonsai,

I hope you have installed the Internationalization, which has almost 25 language plugins. Once it gets installed, you can try to use that plugin in your instance.

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[bonsai]

@SohamTipnis 

@Dr Atul G- LNG 

@Ankur Bawiskar 

Is there any documentation explaining why this behavior works?

I need to explain it, but I'm stuck because I don't have any supporting information.

I'd like to know if this is correct OOTB behavior or a bug.

I'd like to know the source of this information.