Relationship between user's local language and options

[bonsai]

I'm installing a plugin for a language other than English on my instance. (Japanese)

If the value set in the option language field is anything other than "en," the option won't appear to users in English environments.

However, records with English options will still appear to non-English users.

Is there any official documentation explaining this mechanism?

Also, what process implements this mechanism?

If it's implemented in a script, I'd like to confirm its details.

[Ankur Bawiskar · Accepted solution]

@bonsai 

no direct documentation is available

but this link in docs definitely says you will require a choice in that language

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SohamTipnis · Accepted solution]

You can use these links for your explanation. I don't know if this will help you for explanation, but this will help you for language and translation concepts in ServiceNow.

https://www.servicenow.com/docs/r/platform-administration/dynamic-translation/dynamic-translation-ov...

https://www.servicenow.com/docs/r/platform-administration/ai-search/explore-language-support-ais.htm...

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/c_I18NKMInternational.htm...

If you find my answer useful, please mark it as Helpful and Correct ‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[bonsai]

The language options are configured as something other than "en".
They will not be displayed to users in English environments.

However, options with the language set to "en" will be displayed to users in non-English environments.

[Ankur Bawiskar · Accepted solution]

@bonsai 

no direct documentation is available

but this link in docs definitely says you will require a choice in that language

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏