Reporting on INC Creation by Email Address (Inbound Email Action?)

SteveW_MSU
Tera Contributor

‎09-27-2023 01:30 PM

Trying to learn how to generate a list/report of all tickets that were created using a single email address.  This seems to be tied to the Inbound Email Action list?
For example, show me all tickets created by 'helpdesk@mycompany.com'.

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8 REPLIES 8

Uncle Rob
Kilo Patron

‎09-27-2023 02:23 PM

Don't Inbound Email Actions automatically detect the user based on the email address?

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SteveW_MSU
Tera Contributor
In response to Uncle Rob

‎09-28-2023 10:19 AM

Yes, but in this case the user is 'guest'. Example, all emails set to 'payroll@' create a ticket, username is 'guest'. i want to see the lists of all tickets created by a submission from 'payroll@'.

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SteveW_MSU
Tera Contributor
In response to Uncle Rob

‎09-28-2023 10:21 AM

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-28-2023 02:23 AM

Hi @SteveW_MSU 

 

I tried a report on Inc but for created by Email id field is not available where from opened by email field is there. Have a look plz. 

 

 

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