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Resolved! Does the owning group not need the "knowledge_group_member" role?

I am using a customized knowledge management system.I have used the "ownership_group" field to ensure that records in draft status are only visible to users in the owning group.- The workflow is still OOTB and has not been modified.- Notifications ar...

bonsai by Mega Sage
  • 335 Views
  • 1 replies
  • 0 helpfuls

Resolved! Filter query

We have a module My Risks, Visible to role sn_risk.user and I used Arguments. However, my access with admin role can no longer click the All.Even our Service account - System Administrator can no longer click the All. 

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Merza Lyn by Mega Guru
  • 498 Views
  • 3 replies
  • 1 helpfuls

Resolved! Do I need to grant a role to the owning group?

We use the owning group function in knowledge management.We are thinking of setting up a group record for the owning group without assigning a role.A separate group exists for assigning roles.Is there a problem with this design?We would like to know ...

bonsai by Mega Sage
  • 497 Views
  • 3 replies
  • 1 helpfuls

Resolved! Knowledge base-workflows

Hello Everyone,I am having trouble to understand a question i have come across recently.What are the four knowledge workflows available in the ServiceNow base instance?A. Instant Publish: Immediately publishes a draft article without requiring an app...

Resolved! Just passed CSA but it says...

Hi, I passed the SN CSA via WebAssessor but under my acct, it says it expires the same day. What does that mean?Does SN CSA cert expire in 3 years, or does it not expire?Also, I am wondering how soon the online badge will show for LinkedIn.Is the nex...

newbiecat by Tera Contributor
  • 846 Views
  • 4 replies
  • 2 helpfuls

Now learning -Module Tâches Now Learning Task module

EnglishI am going through through  journey of becoming an admin and I have encountered a problem in the task lesson. Here are the instructions of the practice below and I do not understand instruction 5 and 6.French1- Accédez  à Tout > Libre-service ...

Yannbass by Tera Contributor
  • 322 Views
  • 3 replies
  • 2 helpfuls

Resolved! ACL-CRUD

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access toall rows and all fields to both the customer_table_admin and customer_table_user roles?A. cust...

Resolved! Module and Business Rule

We have a module My Risks visible to role sn_risk.user and below is the filter condition.  We receive requirement that when they click the All in the filter, no record should be displayed.So I created a business rule before-query to preview this(func...

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Vengeful by Mega Sage
  • 380 Views
  • 2 replies
  • 0 helpfuls

Create tasks based on number of inputs in list collector

Hi everyone, I have a list collector field on a catalog item.User can be able to select n number of values into it.So let's say for example, user has selected 3 inputs in the list collector field, so for Each input I am trying to create catalog task(...

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Pallavi65 by Tera Contributor
  • 873 Views
  • 19 replies
  • 0 helpfuls