Hi everyone,As a beginner in ServiceNow administration, I’ve gone through the foundational courses, ServiceNow is huge, and I’m sure there are hidden gems that aren’t covered in beginner courses.What are some underrated features or tools that made yo...
do yo have you had problems with the performance of bulk uploads?
I created an inbound action to create RITM var createRITM = true; // Condition to create a RITM (assuming no duplicate check logic is required) var curr_record; // Check if the subject is valid to create a RITM if (createRITM) { // Create the car...
Both are great products, but if you were only allowed to deploy one or the other, which one would you choose and why?
Hello, I am currently testing MFA Authentication in our Dev environment. I have successfully enabled MFA and it is working as intended. However, I have two questions that I'm hoping the community can assist me with. 1) We have a break glass account t...
We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...
Hello,We are deploying the agent using SCCM to Windows devices.At test environment everything was good but now that we are pointing to prod we could detect that is deployed/installed but the service eis not running.If we tried to restart the service ...
Hi, I'm trying to put filter on the related records of Demand table that needs to be added for a program.When the user clicks on Edit button, the default filter should auto-applied, which is not happening currently. If you observe the list control re...
Hi, I have requirement once project is closed, we want to trigger survey to the account manager and customer contact. When Project Manager clicked on UI Action they should have access to add receiver address manually. Thank you
I believe that a user record must be assigned a role in order to be considered a paid user record.However, there are user records with roles assigned to them among the users created in OOTB.The following users are OOTB users and have roles assigned t...
Hi, I created a new state for the Service Catalog task called Tech Services. When the task is in this state, if the user wants to close it, it does not kick off the workflow to close the request and the RITM. The task will close, but the REQ and RITM...
I learned from the following article that partial matching of English words doesn't work well. https://www.servicenow.com/community/sysadmin-forum/what-is-the-difference-between-being-able-to-search-for-partial/td-p/3189944 The following product doc...
What is the difference between being able to search for partial string matches and not being able to When searching knowledge articles, some articles can be searched for with partial matches and some cannot.This may be because the articles are in Jap...
Hello guys, I was trying to get the UI Actions that appear on attesting task but did not get them from the UI Actions definition page, could you help me where can I get those "Attest, Reject, Exclude, and .." UI Actions?
Hello,I wanted to make a particular field editable for 'itil' users when the incident state is 'closed'. I tried make the 'Make fields read-only on close' UI policy inactive and making the ACL inactive which has description as 'Allow write for all fi...
