Resolved! Inquiry on ServiceNow Usage in Nigeria
I would like to inquire if there are any companies in Nigeria currently using ServiceNow. If so, I would appreciate it if you could provide a list of such companies.
Forum Posts
Resolved! Modules
Hello, i am new and trying to learn ServiceNowHOW CAN I CREATE A CHILD MODULE INSIDE A PARENTS MODULE?Like you have an application menu, then inside the application menu is the parents module, and inside the parent module is the child module.I can cr...
Resolved! Detect excessive transaction volumes from users
Is there a way to find out if a user is misusing the platform, and use his/her credentials to run automated solutions? In order to keep operational stability, and avoid performance issues, we would like to catch (and maybe block) if someone starts t...
Resolved! Reporting - Incident_metric
Hello all, I am trying to create a visual using incident_metric table. The goal is to achieve all incidents that were routed by certain technicians without assigning ticket to themselves first. I tried to capture this data using last updated field- b...
Hyland OnBase/ServiceNow integration
Hi SysAdmins, Has anyone come across an integration between Hyland OnBase and ServiceNow? We are looking to integrate OnBase with ServiceNow.
I need help setting up metrics for response times. I need a first response time and second response
Hello, can anybody help me with setting up metrics for a first response time and second response time?We have an automated response, and shortly after our agents send an email on that ticket. I need to be able to track the second response time. Pleas...
Complete button should be visible on request only if all the child table is close
I want complete button visible on request only if all the child task is complete or close where are under that parent request
Resolved! PDI Error when accessing
My apologies if this on the wrong forum. Still learning here. When i try to create a new PDI, it gives the following error. Any suggestions on how to get this. Currently doing a training course, and it directs me to create a PDI. However, this is wha...
Tables and Filters for Security Events from ServiceNow CMDB (for Tables API)
We are looking to monitor security events from ServiceNow CMDB.Which are the security relevant sub-tables in the below tables?Is there any other field like name and source that we need to consider for filtering these tables?Table ...
Resolved! Portal screen UI action display conditions
When a record form is displayed on the portal screen, the UI actions used on the platform will be displayed. On platform screens, we use "g_scratchpad" as a display condition for UI actions.Button display control doesn't seem to be working on portal ...
Resolved! Incident auto-assigns Assignment group to “Service Desk”
hi community,In CSA Course guide for Xanadu version In module 3 section 3.3.1 section 4. I want to ask why this assignment group is automatically assigned to the service desk. I want to configure it how can I do it please help.
Resolved! Chat with a Live Agent
Is it possible to make the option to Chat with a Live Agent available outside of the Virtual Agent in the user portal? We used to have a link on the user's desktop that initiated a live chat with our service desk in the tool we used before moving to ...
How to enable edit CI's once change is out of new state.
Hello, I have a requirement where users should be able to add CIs to a change unless it is closed, and admins should be able to add CIs even after the change is closed. I’ve tried the following without success:1. Enabling "Reference Floats" for the t...
Resolved! [snc_external] Record operations for role-granted users
We're planning to implement CSM functionality.We believe that users with the [snc_external] role will be able to open cases.I understand that they can view their own records, but can they also view other people's case records?
Resolved! issue with a dashbaord not filtering new widget
Hi All, I hope I got the proper forum.I have an issue with a dashboard. This dashboard was created before I joined the company, and I was asked to add another widget.The dashboard has a filter for the created date, and all the widgets are updating ba...