Hi, I am currently making some changes to Security incident (SI) table and one of which is to change the browser tab title when viewing an existing security incident record. Currently, the title is <SI number> | Security Incident | ServiceNow, e.g. S...
Hello, I want to set up an inbound email action that triggers the creation of an RITM and SCTASK based on an existing catalog item and workflow. However, the work I've done so far results in the email sender receiving the template body but no content...
In our instance, when Risk assessment is completed the Risk state is automatically update to Respond.I am trying to look for business rules for this, but I cannot find any rules for this.Because we receive a requirement that when Risk assessment is c...
In February, I passed my system administrator exam and I wanted to get experience that I can add to my resume. I already reached out to several members of the ServiceNow team at my company and my immediate manager but no one is willing to provide me ...
Hello, we are using multiple JDBC Data Sources which import user data and other data into our ServiceNow instance. In the other end there is MID Server which connects to Microsoft SQL Server to fetch the data. This has worked for multiple years now.B...
Hello everyone, Does anyone use Service Level Agreements (SLAs) with user stories? I'm looking for suggestions on how to better prioritize stories to eliminate a large backlog?thanks in advance for any feedback you have
I've got a request payload that's a JSON array of objects that will be sent as a post request to the /now/import/{stagingTableName}/insertMultiple endpoint ad-hoc. I've already built the staging table (extends Import Set Row) and have a step in an AT...
Hi I can't install the plugin in a PDI environment.The affected plugin is "Integration - Multiple Provider Single Sign-On Installer".I'm logged in as an administrator, and it shows up in the plugins list, but when I click the install button nothing h...
I want the UI actions displayed in the cell context menu to be visible only to admins.I set the "Requires role" for the UI action to admin, but it was not hidden.Is this not possible to use this on the list screen?
Hello, Is there any way to tell when a certain business rule or other script is applied? I did some problem management upgrades over the weekend and now my incidents are being set to active=false whenever the incident state changes to In Progress. I...
The following OOTB UI actions have the same conditions set.The UI actions highlighted in yellow are displayed, but what is the criteria for displaying them?Are they displayed in order of oldest creation date and time?
Hi Community, after session timeout in sp, in my PDI, this will show, anyone knows where I can set this up? Or is there a setting to control this page to show or not? Many thanks!
Hello,Is it possible to add a tab to the incident summary page that brings in the description of what was reported by the user?
Looking for recommendations on how your organization utilizes the Decision State to align with the Decision Status. Any verbiage or definitions that you can provide would be helpful.To provide context: we are maturing our process and have come across...
