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Resolved! Change browser tab title on security incident form

Hi, I am currently making some changes to Security incident (SI) table and one of which is to change the browser tab title when viewing an existing security incident record. Currently, the title is <SI number> | Security Incident | ServiceNow, e.g. S...

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kushaltm by Tera Contributor
  • 618 Views
  • 2 replies
  • 1 helpfuls

Resolved! Inquiry Risk Management

In our instance, when Risk assessment is completed the Risk state is automatically update to Respond.I am trying to look for business rules for this, but I cannot find any rules for this.Because we receive a requirement that when Risk assessment is c...

Merza Lyn by Giga Guru
  • 568 Views
  • 1 replies
  • 0 helpfuls

Resolved! More Real World experience

In February, I passed my system administrator exam and I wanted to get experience that I can add to my resume. I already reached out to several members of the ServiceNow team at my company and my immediate manager but no one is willing to provide me ...

EsmondB by Tera Contributor
  • 921 Views
  • 2 replies
  • 2 helpfuls

Resolved! JDBC Data Source, character encoding troubles

Hello, we are using multiple JDBC Data Sources which import user data and other data into our ServiceNow instance. In the other end there is MID Server which connects to Microsoft SQL Server to fetch the data. This has worked for multiple years now.B...

Help prioritizing story backlog

Hello everyone, Does anyone use Service Level Agreements (SLAs) with user stories? I'm looking for suggestions on how to better prioritize stories to eliminate a large backlog?thanks in advance for any feedback you have

Gemma4 by Mega Sage
  • 523 Views
  • 1 replies
  • 0 helpfuls

Testing Inbound Import Set API Request with ATF

I've got a request payload that's a JSON array of objects that will be sent as a post request to the /now/import/{stagingTableName}/insertMultiple endpoint ad-hoc. I've already built the staging table (extends Import Set Row) and have a step in an AT...

gmorales2 by Tera Contributor
  • 398 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to tell which business rule is being applied

Hello,  Is there any way to tell when a certain business rule or other script is applied? I did some problem management upgrades over the weekend and now my incidents are being set to active=false whenever the incident state changes to In Progress. I...

Brent Cox by Giga Guru
  • 3880 Views
  • 5 replies
  • 5 helpfuls

Decision State

Looking for recommendations on how your organization utilizes the Decision State to align with the Decision Status. Any verbiage or definitions that you can provide would be helpful.To provide context: we are maturing our process and have come across...