ServiceNow has a feature that allows users to create report from a list of records:
To do this, we select the three dots from a column header, then "Bar Chart" or "Pie Chart" from the menu.
However, whenever we do this, the resulting report is automatically shared with four specific users.
I'm not sure where this was configured in order to change it. Can anyone point me to where I can change this so that the reports aren't automatically shared?
Following up with the solution, in case it helps someone else in the future.
When you share a report a record gets created on the following table:
sys_report_users_groups
On this table I filtered to show entries where the Report ID was empty:
...the same four names appeared!
I deleted these records, and the problem was resolved. *
The presence of these records that were missing a report ID seemed to cause any new report to be automatically shared with the users.
*Note that I had to use a background script to delete the records with gs.deleteRecord(true)
Following up with the solution, in case it helps someone else in the future.
When you share a report a record gets created on the following table:
sys_report_users_groups
On this table I filtered to show entries where the Report ID was empty:
...the same four names appeared!
I deleted these records, and the problem was resolved. *
The presence of these records that were missing a report ID seemed to cause any new report to be automatically shared with the users.
*Note that I had to use a background script to delete the records with gs.deleteRecord(true)
