A user has itil role still can not see report created on incident

[Obito]

Hi Team,

A user has 'itil' role and report is shared to him still he can not see report created on incident table. - still showing error 

'report  only visible to specific user or group'

What can be the possible issue here.

Thanks in advance.

[Dr Atul G- LNG]

Please share the report with that user. Since the report was created by a specific user for a specific purpose, it must be shared if other users need to view it.

[abirakundu23]

Hi @Obito ,
Please share the report with him and also check parally any ACL present on Incident table for itil role for "report_view" operation.

Please mark helpful & correct answer if it's worthy for you.

[Tanushree Maiti]

Hi @Obito 

Verify report_view Access: The itil role is often not enough if there is a report_view ACL restricting access. The user might need additional roles or a specific report_view ACL created for the incident table.

[Ankur Bawiskar]

@Obito 

does that user have report_user role?

Try to re-share again

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