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Request to Enable Notification Email Logs when target is empty for Normal Users in Test Instance

Avdhoot
Tera Contributor

We have created a notification, and it is working as expected. However, the Target is empty. As a result, normal users are unable to view these notifications in the email logs; only administrators have access to them. Is there a way to allow normal users to see the triggered notification in email logs? We would like to enable this functionality temporarily in our test instance.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Avdhoot  

notification with target as empty?

Then on which record you are sending email?

what's your actual business requirement?

share some screenshots

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I have created notification which displays the list of KB article which are expiring next month and has comon ownership group, Through schedule Job I am triggering notification.

 

but as the target is empty in email logs those emails are only accesible to Admin and ITIL or any other user cant see them in email logs.

 

Table:kb_Knowledge

recepients: Ownership group

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